Backup Exec not backing up individual files not in a parent folder

I have a install of Backup Exec 10d running on a single server.  My problem is when a folder in a drive is checked to backup in the "Selections"  any individual files in that folder are not being backed up, only the sub-folders within the drive folder.  Any idea  as to why this is happening?   I I see the option check box that says " include subfolders" and it is checked.   Thanks for the help.
257RobertsAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

anauj0101Commented:
try looking at the text version make sure it says "your directory\*.* /SUBDIR"  the *.* is important and probably what your missing
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
ChopperCenturyCommented:
Are you performing a full backup or incremental? Incrementals will grab all the folders but leave the files out if unchanged from the last archive bit reset.
0
honmapogCommented:
If it's not the incr. or diff. backups as ChopperCentury suggests, then you may look into disabling the Active File Exclusion feature. http://seer.entsupport.symantec.com/docs/259152.htm
Although this feature is only supposed to disable certain extension, I've seen it go completely wrong and disable all files.
0
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

257RobertsAuthor Commented:
No this is a daily FULL backup job, not diff. to incremental.  I will try the support document you suggested honmapog.  Not sure what the first poster meant by "try looking at the text version make sure it says "your directory\*.* /SUBDIR"  the *.* is important and probably what your missing"  text version of what?  Maybe one of the suggestions will work.  thanks.
0
anauj0101Commented:
When you go into the properties of a job click view selection details.  You will then see what I was refering to.
0
257RobertsAuthor Commented:
The "*.*" is listed in the "Advanced" view on the folder details in the job setup properties.  In the selections, all of the files that I want backed up are checked, but they are not on the backup media.  I have not tried the active file exclusion suggestion.  I did not want to change the registry until I am sure there is not a simpler method to have the backup job include files that are not in a sub-folder.
0
257RobertsAuthor Commented:
I have figured out what the problem was.  I did not highlight the desired folder in the backup job selection.  When I highlighted the folder, then the files that I wanted to restore appeared in the small window to the right of the main folder view window.  I tried a test restore of a file that I was thinking was not getting backed up and it restored fine.  I guess it is another case of operator error.  I appreciate you help and will split the points between you.  I'm sure it is hard to figure out what a user is doing in the software without actually seeing it.  Thanks again.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Software

From novice to tech pro — start learning today.