Backup Exec not backing up individual files not in a parent folder

Posted on 2008-11-19
Medium Priority
Last Modified: 2013-12-01
I have a install of Backup Exec 10d running on a single server.  My problem is when a folder in a drive is checked to backup in the "Selections"  any individual files in that folder are not being backed up, only the sub-folders within the drive folder.  Any idea  as to why this is happening?   I I see the option check box that says " include subfolders" and it is checked.   Thanks for the help.
Question by:257Roberts

Accepted Solution

anauj0101 earned 750 total points
ID: 22998017
try looking at the text version make sure it says "your directory\*.* /SUBDIR"  the *.* is important and probably what your missing
LVL 10

Expert Comment

ID: 22998079
Are you performing a full backup or incremental? Incrementals will grab all the folders but leave the files out if unchanged from the last archive bit reset.
LVL 28

Assisted Solution

honmapog earned 750 total points
ID: 22998579
If it's not the incr. or diff. backups as ChopperCentury suggests, then you may look into disabling the Active File Exclusion feature. http://seer.entsupport.symantec.com/docs/259152.htm
Although this feature is only supposed to disable certain extension, I've seen it go completely wrong and disable all files.

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Author Comment

ID: 22999928
No this is a daily FULL backup job, not diff. to incremental.  I will try the support document you suggested honmapog.  Not sure what the first poster meant by "try looking at the text version make sure it says "your directory\*.* /SUBDIR"  the *.* is important and probably what your missing"  text version of what?  Maybe one of the suggestions will work.  thanks.

Expert Comment

ID: 23004718
When you go into the properties of a job click view selection details.  You will then see what I was refering to.

Author Comment

ID: 23029856
The "*.*" is listed in the "Advanced" view on the folder details in the job setup properties.  In the selections, all of the files that I want backed up are checked, but they are not on the backup media.  I have not tried the active file exclusion suggestion.  I did not want to change the registry until I am sure there is not a simpler method to have the backup job include files that are not in a sub-folder.

Author Comment

ID: 23029898
I have figured out what the problem was.  I did not highlight the desired folder in the backup job selection.  When I highlighted the folder, then the files that I wanted to restore appeared in the small window to the right of the main folder view window.  I tried a test restore of a file that I was thinking was not getting backed up and it restored fine.  I guess it is another case of operator error.  I appreciate you help and will split the points between you.  I'm sure it is hard to figure out what a user is doing in the software without actually seeing it.  Thanks again.

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