3ds max 7 runtime error

whenever i open 3ds max 7, i get a runtime error. see screen shot. i have unistalled and reinstalled the program.
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This error can be caused by your graphic drivers. To know for sure, try starting 3DS Max with the "Change Graphics Mode" option found in the application folder (Start-Programs-Autodesk-Max 7-Change Graphics Mode).

Choose the Software option (if you're running Direct3D, click the "Revert from Direct3D" button first, then choose the Software option).  If Max opens successfully, you'll know that your problem was related to the video drivers and can reinstall them.

Good luck.

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dmbgoAuthor Commented:
Hi This has not resolved the oproblem, but thanks anyway, when I do this I get the same error.
dmbgoAuthor Commented:
Appreciate your help, ended up reinstalling the os so we will never know the cause
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