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Favorites Windows slow down Internet Explorer dramatically

Posted on 2008-11-19
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Last Modified: 2013-12-08
I am having this strange problem here. One of our users is experiencing slowness in Internet Explorer. What I noticed is that when she open the Favorites Windows and access her favorite links within the browser Windows, IE will be getting slower and slower, not just accessing web but other functionality of the IE as well. If she access her favorites using the menu, then everything seems to be fine. The favorites folder is around 9k in size and nothing looks suspicious.

Any idea?
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Question by:lineonecorp
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by:sensored2008
sensored2008 earned 500 total points
ID: 23002468
close  any internet  explorer  window  opened and  right click on windows explorer  icon  on desktop and then go to properties  go to advanced,  click reset
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by:sensored2008
ID: 23002474
wait  a second,  why  you have  ie6, upgrade  that to  ie7, i e6 is no long  secure
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Author Comment

by:lineonecorp
ID: 23003997
IE is on a Windows 2000 terminal server and IE 7 won't run on it.

I did reset it to the default setting but it didn't help.

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by:sensored2008
ID: 23023771
have you  tried  reinstalling  IE7
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by:McKnife
McKnife earned 500 total points
ID: 23026276
Describe again the two different results:
"she open the Favorites Windows" - how?
"If she access her favorites using the menu" - again how?

Apart from that, backup the favorites and delete them. Setup some new favorites - is the problem still reproducable? If no, try putting some favorites back to the folder favorites and repeat the test until you find some fav. that's bugging.
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by:lineonecorp
ID: 23037438
I will give this a try over the next few days.  
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Author Comment

by:lineonecorp
ID: 23051516
This seems to be happening with all IE6 profiles.  I removed all favorites from a folder as a test and it still remains slow when using IE with the favorites window open.  When selecting favorites from the drop down toolbar everything works great.
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Author Comment

by:lineonecorp
ID: 23051653
UPDATE:  The problem seems to be Symantec realtime protection.  When this is disabled IE can run with the favorites window open.  As a test I re enabled realtime protection and added the favorites folder to the exclusions but no luck.  It still runs really slow.  Any ideas?  The version of Symantec is 8.1.0.825.
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by:McKnife
ID: 23053945
Contact Symantec support.
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lineonecorp earned 0 total points
ID: 23075210
I found a way to exclude the favorites folder from the NAV scan - I had tried before but it didn't work. Might have been something in the reboot.
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