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Low signal alerts with Microsoft Wireless Optical Desktop 1000 on XP PRO SP3

Posted on 2008-11-19
Medium Priority
Last Modified: 2013-12-09
Two complete new PCs with XP PRO SP3 and Microsoft Wireless Optical Desktop 1000 keyboard/mouse set. We get an error that the signal is low and you should change the batteries.

We have changed this 3 times with high quality batteries. Yet it pops up 3-4 times a day. The receiver is 30cm away. We tried multiple positions, different angles and changing the batteries. Still the popup keeps coming up. Any solutions? I'm suspecting it's a SP3 issue?!
Question by:CBM Corporate
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LVL 93

Expert Comment

ID: 23003053
>>  Any solutions?   <<   use wired optical devices ! much more thrustworthy...

Expert Comment

ID: 23003067
how far are you using the mouse I have noticed that the mouse and keyboard at too far a distance causes this. Just curious.....

Author Comment

by:CBM Corporate
ID: 23009376
30-50 centimetres apart. The distance is reasonable, not too close and not too far. The alert pops up on both machines. Tried updating the intelli software, still no go.
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LVL 93

Expert Comment

ID: 23011040
any cell phones near?   move them away...

Expert Comment

ID: 23012350
good point nobus yes cell phones and wireless phones use 2.4 ghz I believe and that is the same signal......

Accepted Solution

CBM Corporate earned 0 total points
ID: 23231138
At the end we exchanged the keyboard/mouse with a 3000 series. So far no complaints.

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