• Status: Solved
  • Priority: Medium
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Outlook does not Sort By correctly

The idea here is that the User clicks an Email from Person A then click the Column Header "From" so that the mail gets grouped by "From" and the Email from Person A remains in view and is still selected.

Whats happening is that he is selecting an Email from Person B, clicking "From" and outlook is sorting the email but his selection is getting lost and his "View" is jumping to the very top.

This only happens on specific "Names" not by individual email.

So Person A sorts fine, Person B sorts fine, Person C loses selection, Person D loses selection, etc...
1 Solution
Do you have the latest Office 2003 SP installed?

If not, install and try again.

Running Clean Views or Clean Profile, may also help.
Starting with Outlook Closed.

Clean Profile:
Go to Start>Run>Outlook.exe /cleanprofile

Clean Views:
Start>Run>Outlook.exe /cleanviews  
(Just keep in mind this will reset all custom views you have created. However, all one needs to do is simply set them back up.)

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