I have a user who is experiencing a unique problem (in so far as he's the only one). He has a brand new laptop, clean build XP Pro SP2, IE7 and Office 2003.
The issue is that when he tries to print an email to an HP LaserJet printer, the email comes out with the header garbled - a mix of symbols - but the message is sometimes affected, sometimes not.
This is not just happening on the users profile, it is also happening in the admin profile. We have tried deleting the printer, updating & reinstalling the printer all to no avail. Also applied all current updates via Microsoft Update.
I am aware of a hotfix from Microsoft http://support.microsoft.com/default.aspx/kb/931657
but it doesn't exactly describe the problem we're having so I'm being a bit cautious about applying it.
Any thoughts welcome as it's frustrating the user.