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MS Office Word 2007 Fails to print merged letter correctly

SMPC
SMPC asked
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Last Modified: 2012-05-05
I have a doctor client who uses MS Word 2007 and a proprietary dental/surgical program named Windent. Windent has standard MS Word letter templates that merge with patient information for form letters such as "Doctor's Excuse" and "Scheduled Appointments". When working within Windent and issuing a command to use a form letter ,Word opens, the Windent DB fields merge correctly, and the letter appears on the screen with the Word message "Merge Successful". Even the print preview looks fine, but as soon as one clicks the print button on screen the letter reverts back to the raw template and will not print the merged data from Windent. It prints the letter body and the fileld names instead of the merged data such as patient name and address.

The doctor admits to opening the template and changing the wording, but claims he only changed the wording of the letter and nothing else, and, he also retained the original file name he says.

Please help!
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