troubleshooting Question

PC video driver/software keeps crapping out.

Avatar of MXDEWD
MXDEWDFlag for New Zealand asked on
System UtilitiesWindows XPComponents
11 Comments2 Solutions327 ViewsLast Modified:
One of my customers has Packard Bell Desktop PC. Every now and then, the video drivers seem to become corrupted or stop working for some reason.

About a year ago, I was first called out to resolve this problem. I uninstalled the video software and drivers, and reinstalled them. A few months later, same thing hasppened. This time, to cover my bases, completeley reformated/reinstalled windows etc.

The problem has just happened again and Im all out of ideas.

Specs of PC & Video card...

System Information
Time of this report: 12/11/2008, 14:43:23
       Machine name: SN2642777021
   Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
           Language: English (Regional Setting: English)
System Manufacturer: Packard Bell NEC
       System Model: 00000000000000000000000
               BIOS: Default System BIOS
          Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz
             Memory: 512MB RAM
          Page File: 363MB used, 880MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode
  DxDiag Previously: Crashed in DirectSound (stage 1) & DirectMusic (stage 2)

DxDiag Notes
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found. Direct3D functionality not available.  You should verify that the driver is a final version from the hardware manufacturer.
          Music Tab: No DirectMusic ports were found.
          Input Tab: No problems found.
        Network Tab: No problems found.

DirectX Debug Levels
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

Display Devices
        Card name: RADEON 9200 SE Family (Microsoft Corporation)
     Manufacturer: ATI Technologies Inc.
        Chip type: RADEON 9200 SE AGP (0x5964)
         DAC type: Internal DAC(500MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_5964&SUBSYS_40321458&REV_01
   Display Memory: n/a
     Current Mode: 800 x 600 (32 bit) (60Hz)
          Monitor: Monitor SlimView 700 Packard Bell
  Monitor Max Res: 1280,1024
      Driver Name: ati2dvag.dll
   Driver Version: 6.14.0010.6462 (English)
      DDI Version: unknown
Driver Attributes: Final Retail
 Driver Date/Size: 4/14/2008 05:41:50, 201728 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: ati2mtag.sys
    Mini VDD Date: 4/13/2008 22:04:16, 701440 bytes
Device Identifier: {D7B71EE2-1A24-11CF-D66E-3860A0C2CB35}
        Vendor ID: 0x1002
        Device ID: 0x5964
        SubSys ID: 0x40321458
      Revision ID: 0x0001
      Revision ID: 0x0001
      Video Accel:
 Deinterlace Caps: n/a
         Registry: OK
     DDraw Status: Not Available
       D3D Status: Not Available
       AGP Status: Not Available
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

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