One of my customers has Packard Bell Desktop PC. Every now and then, the video drivers seem to become corrupted or stop working for some reason.
About a year ago, I was first called out to resolve this problem. I uninstalled the video software and drivers, and reinstalled them. A few months later, same thing hasppened. This time, to cover my bases, completeley reformated/reinstalled windows etc.
The problem has just happened again and Im all out of ideas.
Specs of PC & Video card...
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System Information
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Time of this report: 12/11/2008, 14:43:23
Machine name: SN2642777021
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
Language: English (Regional Setting: English)
System Manufacturer: Packard Bell NEC
System Model: 00000000000000000000000
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz
Memory: 512MB RAM
Page File: 363MB used, 880MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
DxDiag Previously: Crashed in DirectSound (stage 1) & DirectMusic (stage 2)
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DxDiag Notes
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DirectX Files Tab: No problems found.
Display Tab 1: No problems found. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.
Music Tab: No DirectMusic ports were found.
Input Tab: No problems found.
Network Tab: No problems found.
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DirectX Debug Levels
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Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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Display Devices
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Card name: RADEON 9200 SE Family (Microsoft Corporation)
Manufacturer: ATI Technologies Inc.
Chip type: RADEON 9200 SE AGP (0x5964)
DAC type: Internal DAC(500MHz)
Device Key: Enum\PCI\VEN_1002&DEV_5964&SUBSYS_40321458&REV_01
Display Memory: n/a
Current Mode: 800 x 600 (32 bit) (60Hz)
Monitor: Monitor SlimView 700 Packard Bell
Monitor Max Res: 1280,1024
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6462 (English)
DDI Version: unknown
Driver Attributes: Final Retail
Driver Date/Size: 4/14/2008 05:41:50, 201728 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 4/13/2008 22:04:16, 701440 bytes
Device Identifier: {D7B71EE2-1A24-11CF-D66E-3860A0C2CB35}
Vendor ID: 0x1002
Device ID: 0x5964
SubSys ID: 0x40321458
Revision ID: 0x0001
Revision ID: 0x0001
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
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