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MXDEWDFlag for New Zealand

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PC video driver/software keeps crapping out.

One of my customers has Packard Bell Desktop PC. Every now and then, the video drivers seem to become corrupted or stop working for some reason.

About a year ago, I was first called out to resolve this problem. I uninstalled the video software and drivers, and reinstalled them. A few months later, same thing hasppened. This time, to cover my bases, completeley reformated/reinstalled windows etc.

The problem has just happened again and Im all out of ideas.

Specs of PC & Video card...

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System Information
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Time of this report: 12/11/2008, 14:43:23
       Machine name: SN2642777021
   Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
           Language: English (Regional Setting: English)
System Manufacturer: Packard Bell NEC
       System Model: 00000000000000000000000
               BIOS: Default System BIOS
          Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz
             Memory: 512MB RAM
          Page File: 363MB used, 880MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode
  DxDiag Previously: Crashed in DirectSound (stage 1) & DirectMusic (stage 2)

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DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found. Direct3D functionality not available.  You should verify that the driver is a final version from the hardware manufacturer.
          Music Tab: No DirectMusic ports were found.
          Input Tab: No problems found.
        Network Tab: No problems found.

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DirectX Debug Levels
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Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

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Display Devices
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        Card name: RADEON 9200 SE Family (Microsoft Corporation)
     Manufacturer: ATI Technologies Inc.
        Chip type: RADEON 9200 SE AGP (0x5964)
         DAC type: Internal DAC(500MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_5964&SUBSYS_40321458&REV_01
   Display Memory: n/a
     Current Mode: 800 x 600 (32 bit) (60Hz)
          Monitor: Monitor SlimView 700 Packard Bell
  Monitor Max Res: 1280,1024
      Driver Name: ati2dvag.dll
   Driver Version: 6.14.0010.6462 (English)
      DDI Version: unknown
Driver Attributes: Final Retail
 Driver Date/Size: 4/14/2008 05:41:50, 201728 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: ati2mtag.sys
    Mini VDD Date: 4/13/2008 22:04:16, 701440 bytes
Device Identifier: {D7B71EE2-1A24-11CF-D66E-3860A0C2CB35}
        Vendor ID: 0x1002
        Device ID: 0x5964
        SubSys ID: 0x40321458
      Revision ID: 0x0001
      Revision ID: 0x0001
      Video Accel:
 Deinterlace Caps: n/a
         Registry: OK
     DDraw Status: Not Available
       D3D Status: Not Available
       AGP Status: Not Available
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run
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raiden69
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Hi
Have you ran a burn in test on the video card?
Avatar of nobus
is this a separate video card?  if so, verify it does not "creep" out of the connector   (== can you push it in ?)
Download and install Driver Sweeper:
http://downloads.guru3d.com/download.php?det=1655

Download the latest Catalyst drivers for that board:
http://ati.amd.com/support/drivers/xp/radeon-prer300-xp.html

Uninstall the drivers via Add or Remove Programs.

When asked to restart the system, do it in Safe Mode (press F8 at startup).

Launch Driver Sweeper and use it to cleanup the ATi - Display remains.

Restart in Normal Mode and install the drivers you downloaded initially.

Good luck,

Zee
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ASKER

Hey Raiden69, how do I do this?

Nobus, yes seperate Vid Card. I have had it in and out, havent noticed it being 'out' at all. But as menitoined, runs OK for a while then looses it.

Zee, thanks for that. I will get to this PC later in the week so I will report back once these ideas have been applied.

Regards to all.

by creeping out i mean that when you inspect the card, the connector may have crept upwards for about 1 mm, so you can push it in again that amount.
To remedy, you can reposition the cards metal fastening part, or try to "bend"  the the whole backplane in  a bit
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raiden69
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Hi all, sorry it has taken so long to get back... Christmas break and all that.

Stress tested card, no probs, Reseated card, no probs.

After this, customer rang and said the machine would no longer boot. I ended up supplying a second hand card of similar spec. No more problems.

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ASKER

Assume vid card faulty
that seems plausible -  you can always test it on another PC, to be sure
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ASKER

Hey Nobus...

With the history of this problem in mind mentioned in my first post then getting to the point where the PC would not even boot, the vid card was swapped for another second hand card without any other changes, id say the plausibility would be pretty good.

So far the machine has not missed a beat (touch wood). The fact that the PC stopped booting combined with the history is a pretty big clue, change the card and move on to the next job. I did wonder if the burn in test pushed it over the edge - it didnt fall over at the time of the test but shortly after.

Cheers for the advice from all.
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