the configuration wizard cannot connect to the microsoft crm server

Hi,
Dynamics has been successfully installed.  The web interface through the browser works great.  However, when I try to Configure Microsoft Dynamics CRM for Outlook (2007), I receive "the configuration wizard cannot connect to the microsoft crm server".  My current servername is mail.local and Dynamics is on 8001, so the URL is mail.local:8001 .

I have updated the AsyncSdkRootDomain, ADSdkRootDomain, and ADWebApplicationRootDomain columns in the MSCRM_CONFIG database to reflect my server name.

Nothing seems to work.

Any help is greatly appreciated.
thanks,
-Aaron
rocketmonkeyAsked:
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rakeshAgarwalCommented:
Hi

Pleqase check following things.

1. Can you acces  server using browser ?
2. If it prompts for password put your password and click on save
regards
Rakesh Agarwal
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rocketmonkeyAuthor Commented:
Yes.  I can access fine from the browser, but now from the Outlook Configuration Wizard.
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rocketmonkeyAuthor Commented:
Sorry, meant to say: Yes.  I can access fine from the browser, but NOT from the Outlook Configuration Wizard.  I have always been able to access it from the browser.
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WilyGuyCommented:
So what exactly do you have in the Deployment Properties table in the fields you mentioned? and what are you using in the Outlook client configuration?

Basically the three fields you mention should be "mail.local:8001" (or is it mail:8001?)

Then you should be using http://mail.local:8001 as your connection url in the configuration.

Do you have more than one Org?  When testing I assume you are using the same user/computer to check the web vs outlook clients?  Have you tried another user/computer?  I can't imagine Windows Firewall allowing the web, but not Outlook, but you might check to see if that is part of the problem?



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rocketmonkeyAuthor Commented:
Hi WilyGuy,

I updated the DeploymentProperties table to mail.local:8001 based upon the following article: http://www.eggheadcafe.com/software/aspnet/31397061/crm-4-outlook-client-can.aspx
and specifically:
http://www.sadev.co.za/node/155

To be clear everything works perfectly from the browser URL and that is the same url that i am using in the configuation: http://mail.local:8001

I have tested multiple computers and still get the same error.  I have windows firewall turned off.

thanks,
-Aaron
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WilyGuyCommented:
And you used the same address internal and external?

If you type that address into the web browser, what does it resolve to?  (it should change the URL to add the Org, etc.)

On the server, in the registry, HKLM|Soft|MSFT|MSCRM what is the ServerURL? (the one that has MSCRMServices at the end)

I am not advocating Rollup 1 with this statement: did you install Rollup 1 on the Server?

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rocketmonkeyAuthor Commented:
Yes.  I use the same address for internal and external.

When i put the address in the browser, it resolves to:
http://mail.local:8001/OrgName/loader.aspx

The registry has the following:
http://mail.local:8001/MSCRMServices

Yes, I already installed Rollup 1.

thank for you help,
-Aaron


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WilyGuyCommented:
So did you run Rollup 1 on the client installation?
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rocketmonkeyAuthor Commented:
Yes.  I installed Rollup 1 on the Server and Client.

thanks,
-Aaron
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WilyGuyCommented:
I'm trying to remember, but I seem to recall having a problem before with a .local domain setup.  if you ping "Mail" and "Mail.local" do they resolve from the clients to the same IP?

Try just http://mail:8001 from the clients. (you may have to change the deployment properties table to reflect the change and IISRESET).

I know you're at the drawing at straws point and maybe you should bit the bullet and call MSFT, but for grins, can you change CRM to 5555 in IIS and the entries in the deployment properties table, and the registry on the CRM server as you did before and try that? (make sure it isn't the port)

I can't remember if you can run the Diagnostics on the client before it is configured or not, but you could try that and see if you get an error.  Also you can see if Support Mode and Tracing can be set prior to configuration.

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rocketmonkeyAuthor Commented:
Thanks.  Everything resolves to the IP address.

To run the diagnostics, you must have the server configured on the client.

Thanks again, but I guess I'll have to call Microsoft.
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