troubleshooting Question

MS Office Programs Shut Down After RAM Upgrade

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newberntech asked on
PCMicrosoft ExcelMicrosoft Word
8 Comments1 Solution969 ViewsLast Modified:
I upgraded the RAM from 2 sticks of 256MB PC2700 to two sticks of 1GB PC2700. Specifications on the machine say that 2GB should work. The machine is noticeably faster and everything works OK except MS Office programs. If I open Word or Excel or Publisher, the program opens and then just closes down. No error message is generated they just shut down. It doesn't matter if I open an existing file or just start the application. If I open an existing file, I see the file open and then the application closes.

 Reinstalled the old RAM and everything works fine just very much slower. There is no shutdown problem with Office applications  I tried individual 1GB sticks one at a time and still get the shutdown of the Office programs. I replaced the RAM with 2 different 1GB sticks (PC2700) with same shutdown issue. This is MS Office Small Business 2000, Windows XP with SP3. I tried running Word  in Safemode (winword.exe /safe) with the same result.

Just to try to narrow down the problem, I did a System File Checker (SFC /Scannow) and it ran without asking for the disk. I also tested the hard drive and it has no errors (HD Tune & Chkdsk).

I don't know what to do next. Everything works but the MS Office applications.
ASKER CERTIFIED SOLUTION
newberntech

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