We help IT Professionals succeed at work.
Get Started

Enable Terminal Services ActiveX Client control

Chi Is Current
Last Modified: 2013-11-05
Hello ~

I am using XP SR-3 and attempting to log onto a Terminal Services Remote Desktop which I know is configured and working properly.

When I go to the site, I receive the following error message:
ActiveX control not installed or not enabled

The Terminal Services ActiveX Client control is not available. Before you can access remote programs and connect to remote desktops through TS Web Access, you must install and enable this ActiveX control.

If your computer does not have the correct version of the Terminal Services ActiveX Client control, you must download and install an update package. To learn about this update and to download the installation package, visit this website.

If you have already installed the correct update package, you must enable the ActiveX control. To do this, follow your browser's instructions to manage add-ons and to run ActiveX controls. When you enable the ActiveX control, you may see a security warning. Before you continue, make sure that the publisher for the ActiveX control is Microsoft Corporation.

After you install the package or enable the ActiveX control, you must refresh this Web page.

Looking in:  IE 7 -> Tools -> Manage Add-ons -> Enable or Disable Add-ons, the Terminal Services ActiveX Client control is not listed as an option to either enable or disable.

Attempting to install Set up remote desktop connection from my XP CD, I am informed that the OS already contains a built-in version and may not be installed.

Checking: IE 7 -> Tools -> Internet Options -> Security -> Internet -> Custom level -> Run ActiveX controls and plug-ins = ENABLE

My question is: How can I enable Terminal Services ActiveX Client control?

Many Thanks, Jacob

Watch Question
This problem has been solved!
Unlock 2 Answers and 14 Comments.
See Answers
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE