troubleshooting Question

Photosmart Color Printing Preferences

Avatar of SaraLynnn1
SaraLynnn1Flag for United States of America asked on
Printers and ScannersAdobe Creative Suite CSWindows Vista
7 Comments1 Solution937 ViewsLast Modified:
I recently purchased an HP Photosmart D7560 printer with a five-color ink system.  I noticed that when I print from Photoshop, the colors come out considerably different than what they appear to be in Photoshop.  So--what I want to do is let Photoshop manage the color.  Seems simple, but the only options under the 'Color' tab are sRGB/ColorSmart and Adobe 1998.  According to various searches, Photosmart printers should have four color options--the two previously mentioned, along with an ICC profile and one that says 'Application manages color'.  I have looked EVERYWHERE and cannot find these options.  I have uninstalled and reinstalled the driver and software three times, and have contacted HP twice.  They didn't seem to have any idea what I was talking about (I have no idea how you can be in tech support and not know what color management is--they kept thinking I was asking to print in B&W) but one "technician" I chatted with online said that this model does have this capability (I thought perhaps this particular model just didn't offer this option).  If anyone knows anything about this model that could help me, I would be greatly appreciative.  I cannot deal with calling them again, and I have searched everywhere and know I have the latest driver (well, I assume I do because I just bought the printer).  If this is not an option, could someone suggest a photo printer that delivers high-quality prints from Photoshop?  I am ready to throw it out the window!  
Thanks :)

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