troubleshooting Question

Outlook 2007/Word crashing for no reason

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phrea84 asked on
Microsoft OfficeOutlookMicrosoft Word
7 Comments1 Solution450 ViewsLast Modified:
Hey Experts

I am having issues with Office 2007--specifically Word 2007 and Outlook 2007.  For no apparent reason, both will crash and cause any work to be lost.  I am actually having this problem on 2 identical machines.  Both machines are up to date on Windows and Office updates and neither have any 3-rd party plug-ins.

When a user is in Word, it will randomly shut down and reopen.  sometimes it recoveres the document, sometimes it doesnt.  In Outlook, whena  user is typing a message the reply will close, but not the original message, causing work to be lost.

this affects every profile on the machine.  i ended up formatting 1 box to get rid of the issues, but that doesnt tell me whats causing it and it isnt a realistic solution.

im stumped on what it could be--a unisntall/reinstall doesnt fix it.  event viewer doesnt show anything other than the 2 programs crashed.    btw, i have 11 of these same machines that are fine--all machines updates via WSUS so i know all machines are equal(hardware and software).

specs:   core 2 quad 2.4
vista business sp1
4gb ram
250gb hdd
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