My brother bought an e-machine. Recently his children downloaded a virus on it . The virus is av2010. It has slowed the machine down to where everything either freezes, locks up or does not respond to anything.
I am trying to format it or reformat it. It has windows vista already embedded on the machine. I cannot use the restore because I am afraid it has planted itself in the restore. As of right now his computer is full of spyware, adware and this virus.
I've tried contacting e-machine but they were NO help at all.
How do I get this computer functioning again?? Is it possible to reformat it?
If so, how ? And if you don't mind, I am not tech savvy so as simple as possible, would be much appreciated.
Thanks in advance