troubleshooting Question

Format or Reformat E-machine

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Confusedinkansas asked on
DesktopsAnti-Virus AppsWindows Vista
2 Comments1 Solution1583 ViewsLast Modified:
My brother bought an e-machine. Recently his children downloaded a virus on it . The virus is av2010.  It has slowed the machine down to where everything either freezes, locks up or does not respond to anything.

I am trying to format it or reformat it.  It has windows vista already embedded on the machine. I cannot use the restore because I am afraid it has planted itself in the restore.  As of right now his computer is full of spyware, adware and this virus.  

I've tried contacting e-machine but they were NO help at all.  

How do I get this computer functioning again?? Is it possible to reformat it?

If so, how ?  And if you don't mind, I am not tech savvy so as simple as possible, would be much appreciated.

Thanks in advance

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