troubleshooting Question

Emails marked as read in Outlook when they hit BlackBerry

Avatar of looops
looops asked on
17 Comments1 Solution955 ViewsLast Modified:
Hey all,

We've had a problem with some users BlackBerry handhelds. Basically, they're using Vodafone's online mobile redirect and it works fine apart from as soon as an email hits their BlackBerry (5-10 minutes after hitting exchange usually) it is marked as read in their exchange mailbox, whether they've read it or not.

I've been researching this for about 2 months now and all solutions I've found have come to nought. I've tried only downloading the headers, changing where they get the mail from, messing around with the webmail url, changing the time between send/receive on the BlackBerry. I've also spoken to representatives from both Vodafone and BlackBerry support and both were thoroughly unhelpful.

Anyone here able to shed some light on this situation? We're using Exchange 2003 SP2 with varying models of BlackBerry and Outlook 2003/2007. Thanks in advance.
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 17 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 17 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros