troubleshooting Question

Compuserve Hangs

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YCHJimFlag for United States of America asked on
Anti-Virus AppsWindows XP
9 Comments1 Solution784 ViewsLast Modified:
I am trying to help a friend of mine with a Compuserve problem.  When he launches Compuserve (the splash screen states that it is version 7.0) it hangs with the message "Starting Compuserve".  When I look at processes running it has wcs2000.exe.
Additionally, there are 3 Compuserve directories under Program FIles Compuserve 7.0, Compuserve 7.0a and Compuserve 7.0b.  Thanks in advance for your help.  Running XP Home Edition.
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