troubleshooting Question

Xerox workcentre 7665 account printing problem

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Comptx asked on
Printers and Scanners
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hello i got a Xerox workcentre 7665 with driver version pcl rev2 (same as other stations) on the office. it works fine for all the users, but a specific user can only print black and white.. When i try printing color on it, asks me for the color account password, after putting it it starts printing but the printer page says a warning "the job had been deleted because the account has been depleted"  i tried everything i could think for this, but still says same thing everytime i print color. everyone else prints fine with the same color account. the worksstations run XP.
ASKER CERTIFIED SOLUTION
Comptx

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