Restore Active Desktop not working
Previous error was discussed but I did not find my solution. My Sys Admin is in a high-security area of Iraq and has not been able to assist. After a Trojan infection and subsequent clean, I continue to have a white background with the Restore Active Desktop that does not function. I get the same line 65 error message that one other fellow got indicating that a '1' is in place where a '0' should be but I cannot find the registry entry to do this.
I cannot seem to remove the non-functioning "Restore Active..."from my desktop although the background colors behind the desktop icons can change. I've researched your archives and solutions and tried several approved solutions and none seems to work so far for me. I searched for the File Desktop.htt and found none on my hard drive or server HD's to delete and refresh. I have the software to do an in-place upgrade but do I need to do this? Sys and hidden files are visible. Your assistance is appreciated in advance.
I cannot seem to remove the non-functioning "Restore Active..."from my desktop although the background colors behind the desktop icons can change. I've researched your archives and solutions and tried several approved solutions and none seems to work so far for me. I searched for the File Desktop.htt and found none on my hard drive or server HD's to delete and refresh. I have the software to do an in-place upgrade but do I need to do this? Sys and hidden files are visible. Your assistance is appreciated in advance.
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Ok, I found the correct file to change after some research as well as reliable assistance from my Sys Admin. Deleting the Desktop.htt file did not work because on re-boot my system just pulled the old corrupt one from the server when it access my profile startup. I learned that *.htt stands for 'HyperText Template. The correct process for my system was from safe mode as administrator.
I did this:
Run - regedit . Find this entry - HKEY_CURRENT_USER\Software
Should John get the points just because he was the only one to answer? I think so even though his suggextion was only slightly helpful. My 7-day trial will end tomorrow and I am doubtful about having yet another company doing automatic deductions from my account. I am very new to your site and not at all familiar with your protocalls. Advise please before I cannot access the question anymore. I'm going to add this one to the Knowledge base later also since I saw no similar solution in my search here.
I did this:
Run - regedit . Find this entry - HKEY_CURRENT_USER\Software
Should John get the points just because he was the only one to answer? I think so even though his suggextion was only slightly helpful. My 7-day trial will end tomorrow and I am doubtful about having yet another company doing automatic deductions from my account. I am very new to your site and not at all familiar with your protocalls. Advise please before I cannot access the question anymore. I'm going to add this one to the Knowledge base later also since I saw no similar solution in my search here.
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John did not actually provide the solution but what he wrote prompted me to investigate further. The actual solution for my unique system is contained in my own post.
ASKER
My actual solution is contained in one of my response posts to John. I have a rather unique server/workstation/profile
Anytime!!
ASKER
I also ran wallpaperviews.vbs and that made no difference. I attached a HiJackThis log from this morning. I have logged on as Administrator rather than my normal Lan log-on and the screen remains with the un-usable Restore Your Active Desktop screen in place.
This particular Trojan I got seems to be a variant or mutant of that awful System-Defender that still makes the rounds. I'm sure you know of that one that mimics the look and feel of Windows Defender. I strongly suspect that part of that series of Trojans resides in the QuickStart or Tray components. I will log in Safe Mode again later today. I rarely get much un-interrupted time to dedicate to computer maintenance and that is not where my expertise is.
I wonder how the Restore Active Desktop utility can get corrupt and why it is not self-correcting as I've read that it is supposed to be? Thanks for alt suggestions.
hijackthis1-7-09.log