troubleshooting Question

How to succeed as or exchange admin 2003 admin?

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CodeFishFlag for Canada asked on
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A friend manages a business for a company that is reluctant to invest in IT. The company provides support to employees, but not users (students) of their services. My friend is proposing that the company hire someone part-time to act as a go-between for students and IT support,

I have some experience in programming and installing database servers etc., but no experience with ms exchange. What do I need to know to succeed?
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