I have 2 Terminal servers at our location set up to allow the rest of the company to RDP into for daily business tasks. 1 server is for the East Coast employees, the other is here out West. (Both servers are here out West) We have 2 users who are responsible for getting all other employees up to speed on the new software within the Terminal Service session. These 2 users do not have admin rights. What we need to do is give these users the ability to mirror all other users sessions in order to answer questions related to the software as they arise. It is close to impossible for them to do this without seeing what the other user is doing.
Within the Terminal Services Manager when logged in as an admin, I can right click any user currently in a session, but the remote control option is greyed out.
Any help is appreciated. I'm relatively new to Terminal Services Management. Term.-Serv..JPG
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