troubleshooting Question

Emails not coming through

Avatar of cchibonga
cchibonga asked on
57 Comments1 Solution1043 ViewsLast Modified:
Since 01/01/2009 we have been having problems receiving emails that are auto-generated from websites. For example if someone signs us for a service on one a specific website that is hosted by a anpther company an email is sent to employees showing them that someone has signed up for new service.

we have an exchange server 2003 running sp2 on a windows 2003 server sp2. all our emails go through postini for spam filtering. other emails come through fine.

for example i was talking to a technician responsible for this site his email address is and i was able to receive and send emails to this address. but when our users try to receive emails from they do not get the emails this address is the one that our agents get emails from when a user signs up for a service.

 i have checked with postini and they do not show a record of emails coming through from this one email address which is

it appears other emails too that are generated automatically on websites are not coming through. I checked with some of these companies and they said they show the emails are have been delivered and they have no problem. i have added these email addresses to the allowed senders list on postini but they are still not coming through.

i will appreciate all your help

Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 57 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 57 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros