troubleshooting Question

Microsoft Word 2007 hangs on Startup for one user

Avatar of LR-Support
LR-Support asked on
Microsoft OfficeMicrosoft WordMicrosoft Applications
5 Comments1 Solution1508 ViewsLast Modified:
New Windows XP Pro PC (one of seven) in networked SBS 2003 environment all PCs have Office 2007 Plus installed.
Users use roaming profiles from SBS 2003 server
One user cannot use Word 2007 on that PC, Word 2007 hangs at point where it's opened window but pane is blank. You can do nothing with Word except close it. Task Manager shows Word 2007 as not responding.

Problem user can logon to other six identical PCs and use Word 2007 no problem. Other users can log onto problem PC and use Word 2007 no problem. All Domain Users are local administrators on PCs

Problem user on problem PC can use rest of Office 2007 suite ok except Word 2007

Tried so far: -
1. Logged on as Administrator and removed problem user's local profile and restarted PC (so that fresh Roaming Profile is downloaded)
2. Using Add and Remove Programs I have removed MS Word 2007 component in configure Office 2007, restarted PC and then added it back to Office 2007.
3. Starting Word 2007 from command line with /a and /r switches
4. Deleted registry keys as per http://support.microsoft.com/kb/822005 
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 5 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 5 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros