troubleshooting Question

Stuck on Saving Settings

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Windows XPMicrosoft Legacy OS
6 Comments1 Solution648 ViewsLast Modified:
I have a user who when ever they try to shut down or restart their XP pc, Windows gets stuck at the Saving Settings screen and never shuts down, end up needing to hold down the power button to kill it.
Tried running malwarebytes but didnt find anything
Any idea's of how to resolve?
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