I am a Sr. system system Analyst, My company given me a opportunity to implement the international call center facility.we want setup both 20 seater inbound and outbound facility using our existing infrastructure here in Bangalore.
the first step towards this is achieved i.e. obtaining OSP license to start call center facility.
Kindly help me out with technical / Infrastructure implication and requirement for the same.
as of now we have 2mbps connectivity ILL (internet leased line) and 24 port channel bank(audio codecs).
I hope some one will be help me out in this regards with cost effective solution.
Thanks and Regards