troubleshooting Question

Outlook emails visible when using Google desktop search but cannot be found in mailbox

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rowebiz asked on
Outlook
5 Comments1 Solution306 ViewsLast Modified:
we have a user who has a complex folder structure in their outlook mailbox. He is reporting that he can search for an email using google desktop and it finds it, but when he goes to that location in his mailbox the emails are nowhere to be found. I checked this for myself and it is very strange. Google deesktop finds the email and shows you where it is in the mailbox, but when you navigate to that location it is not there. Moreover, when you run a search within outlook for this email it can't find it. There are hundreds of emails like this in this mailbox. I'm not sure if these emails have somehow become invisible within Outlook.
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