troubleshooting Question

4.0 Outlook CRM client not working via Citrix Pres Server

Avatar of wylde342
wylde342 asked on
CitrixMicrosoft Dynamics
3 Comments1 Solution558 ViewsLast Modified:
We just installed CRM 4.0 in our domain.  I have installed the Outlook Client with our Outlook 2007 installation on a Windows 2003 SP2 server.  When I log on to the terminal server via rdp, the CRM Add In for Outlook shows up fine.  When I access it via Program Neighborhood, I never see the CRM client toolbar/etc.  Additionally, Outlook help does NOT say the add in is disabled.

Here's the kicker - through the web interface, all works fine.  It appears to just be limited to Program Neighborhood, which is what we use.

Anyone seen this before?
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