troubleshooting Question

Outlook 2003 crashing with no apparent reason

Avatar of Ronino
Ronino asked on
OutlookWindows XP
3 Comments2 Solutions2487 ViewsLast Modified:
Brand new Windows XP workstation, clean install, everything running like a dream.

Except Outlook 2003. Frequent, apparently random crashes. Uninstall - reinstall - no change.

Tried to turn off Automatic Send / Receive, and lo and behold, it stopped crashing.

However, another Outlook 2003 installation, in the same office, using the same reliable servers, doesn't ause any problems.

See Outlook error report, and event viewer report below.

No crashes or errors from any other applications, no apparent hardware or network problems.

How do I fix it?



AppName: outlook.exe      AppVer: 11.0.8217.0     AppStamp:480f95d9
ModName: pstprx32.dll      ModVer: 11.0.8200.0      ModStamp:472f9439
fDebug: 0       Offset: 0000ff90
------------------------------------------------------------
Faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9, faulting module pstprx32.dll, version 11.0.8200.0, stamp 472f9439, debug? 0, fault address 0x0000ff90.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
------------------------------------------------------------
Faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9, faulting module pstprx32.dll, version 11.0.8200.0, stamp 472f9439, debug? 0, fault address 0x0000ff90.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
------------------------------------------------------------
Faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9, faulting module ntdll.dll, version 5.1.2600.5512, stamp 4802a12c, debug? 0, fault address 0x0000100b.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
------------------------------------------------------------
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 2 Answers and 3 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros