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Leonard_MOR asked on

Modification Outlook mail signature

Hi,
We have 30 PC's using Office 2003 with SP2 (French version). On one PC, the user wanted to modify his mail signature and, apparently, did something the now prevents from accessing the signature list which is now disactivated.
However, it is still possible to the old signature in the list of signatures even though it is not possible to acces it.
The email format is currently HTML and WORD 2003 is being used to modify the messages.

Any ideas?
 
Outlook

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Last Comment
apache09

8/22/2022 - Mon
Kamaraj Subramanian

ASKER
Leonard_MOR

Problem seems to be related to a AD strategy that stops the user accessing the signatures.
The signatures panel in Tools/Options/Mail format has been grayed out (am translating from French so I might not have the exact English term).

Quid?
apache09

Have seen this before recently.

Remove WORD as the Default Mail editor, and he will be able to use his Outlook Signatures again.

This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23
ASKER
Leonard_MOR

Hi apache09,

Wasn't able to test until this morning and I now have a remote access.

Word is the default editor in the Outlook Tools/Oprions Mail format pane but if I take it off it and validate, it doesn't have any effect : the Signatures pane is still deactivated and inaccessible.

Should I close and reopen Outlook? Anything else to do?

ASKER
Leonard_MOR

If I open a session in the local domain, the signature option is available in Outlook.

Anyone have any other ideas?
ASKER CERTIFIED SOLUTION
apache09

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