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Try having her use OWA to send some tests. This will let you know if it's an exchange problem or a client problem.<br />

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Try having her use OWA to send some tests. This will let you know if it's an exchange problem or a client problem.


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Great idea. &nbsp;I'll have them try this out and see what results we get. &nbsp;thanks.
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Great idea.  I'll have them try this out and see what results we get.  thanks.

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Check that they have the latest Office SP installed:<br />
<a href="http://www.microsoft.com/downloads/details.aspx?FamilyID=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en" rel="ugc">http://www.microsoft.com/downloads/details.aspx?FamilyID=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en</a><br />
<br />

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Check that they have the latest Office SP installed:
http://www.microsoft.com/downloads/details.aspx?FamilyID=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en [http://www.microsoft.com/downloads/details.aspx?FamilyID=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en]



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Seems that it is only an Outlook issue. &nbsp;I will verify they have the latest updates first.
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Seems that it is only an Outlook issue.  I will verify they have the latest updates first.

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Also check for any quirky local rules. <br />

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Outlook is up to date with all patches. &nbsp;I see the problem when attaching files. &nbsp;In the sent items see one email sent out but receiver will get two. &nbsp;Any ideas?
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Outlook is up to date with all patches.  I see the problem when attaching files.  In the sent items see one email sent out but receiver will get two.  Any ideas?

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<div class="content wysiwyg-content">
Hello,<br />
<br />
&nbsp; &nbsp;We have a medium size client who appears to have one user having issues when sending out emails. &nbsp;The user reports that when sending out an email the recipient will receive 2 copies of the message. &nbsp;They report this issue whether they attach files or not. &nbsp;They have Outlook 2003 client and Exchange 2007. &nbsp;Any ideas on what could be causing this behavior? &nbsp;Thanks.
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</div>


Hello,

   We have a medium size client who appears to have one user having issues when sending out emails.  The user reports that when sending out an email the recipient will receive 2 copies of the message.  They report this issue whether they attach files or not.  They have Outlook 2003 client and Exchange 2007.  Any ideas on what could be causing this behavior?  Thanks.

User Send Out Duplicate Email

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.