Avatar of fv858
fv858 asked on

User Send Out Duplicate Email

Hello,

   We have a medium size client who appears to have one user having issues when sending out emails.  The user reports that when sending out an email the recipient will receive 2 copies of the message.  They report this issue whether they attach files or not.  They have Outlook 2003 client and Exchange 2007.  Any ideas on what could be causing this behavior?  Thanks.
ExchangeOutlook

Avatar of undefined
Last Comment
fv858

8/22/2022 - Mon
grandebob

Try having her use OWA to send some tests. This will let you know if it's an exchange problem or a client problem.
ASKER
fv858

Great idea.  I'll have them try this out and see what results we get.  thanks.
apache09

This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23
ASKER
fv858

Seems that it is only an Outlook issue.  I will verify they have the latest updates first.
grandebob

Also check for any quirky local rules.
ASKER
fv858

Outlook is up to date with all patches.  I see the problem when attaching files.  In the sent items see one email sent out but receiver will get two.  Any ideas?
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
ASKER CERTIFIED SOLUTION
fv858

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question