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troubleshooting Question

How to send mail to the Google Mail Trash folder when deleting in MS Outlook 2007

Avatar of Milleniumaire
MilleniumaireFlag for United Kingdom of Great Britain and Northern Ireland asked on
Microsoft OfficeEmail Clients
2 Comments1 Solution894 ViewsLast Modified:
I have recently setup a Google Apps mail account which uses my company domain name.

I can manage this mail account through Outlook 2007 and all works well, except when I delete an email (for example after reading it in my inbox), the email isn't sent to the Trash folder, it simply disappears.

If I login to the Google Mail site and do the same thing online, the deleted mail is put into the Trash folder, not permanently deleted.  The same also happens when deleting mail on my iPhone.

I also have a POP3 mail account with an ISP and when deleting mails in this account (in Outlook 2007) the emails are moved to the deleted folder.

I understand that my Google Mail account is using IMAP, therefore local copies of the mail aren't being taken (as they are for POP3 mail), but how can I prevent Outlook 2007 from "permanently" deleting mail rather than putting it in the Trash folder of my Google Apps Mail account.  I say "permanently" as I can actually see it in the All Mail folder, so it must still exist somewhere!
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Avatar of war1
Commented:
This problem has been solved!
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