We help IT Professionals succeed at work.
Get Started

Slow/Hanging Print Jobs In TS Session

378 Views
Last Modified: 2012-05-06
I have 1 user who is logging onto the terminal server with this problem. He logs on ok, printers show up on the server ok, but when he prints, the job shows printing, but never makes it to his local printer. I can restart the print services on the server and the job will usually make it to his printer ok. What we have done to troubleshoot, he is far away from me and said his printer was acting up, so we bought a new printer(HP Laserjet P1006), sent me his PC, I reinstalled windows XP, AND while I had his old printer and his PC I took them to my house and logged onto his username and printed just fine. The problem just seems to be at his house? When we can get him to print, it takes 1-2 min, and the print jobs are small.. 20kb-100kb..
We have tried 2 different PC's and 2 different printers, all do it, just at his house.. HE can't test it anywhere else, but like I said, I took his pc and old printer to my house and tested it, worked like a charm..  He said he is pluged directly into his DSL modem.
Server OS: Windows Server 03 R2 SP2 logging in via RDP.
Thanks
Comment
Watch Question
Commented:
This problem has been solved!
Unlock 1 Answer and 2 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE