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f0st3rFlag for United States of America asked on

Slow/Hanging Print Jobs In TS Session

I have 1 user who is logging onto the terminal server with this problem. He logs on ok, printers show up on the server ok, but when he prints, the job shows printing, but never makes it to his local printer. I can restart the print services on the server and the job will usually make it to his printer ok. What we have done to troubleshoot, he is far away from me and said his printer was acting up, so we bought a new printer(HP Laserjet P1006), sent me his PC, I reinstalled windows XP, AND while I had his old printer and his PC I took them to my house and logged onto his username and printed just fine. The problem just seems to be at his house? When we can get him to print, it takes 1-2 min, and the print jobs are small.. 20kb-100kb..
We have tried 2 different PC's and 2 different printers, all do it, just at his house.. HE can't test it anywhere else, but like I said, I took his pc and old printer to my house and tested it, worked like a charm..  He said he is pluged directly into his DSL modem.
Server OS: Windows Server 03 R2 SP2 logging in via RDP.
Thanks
Windows Server 2003Server Hardware

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f0st3r

8/22/2022 - Mon
lnkevin

When we can get him to print, it takes 1-2 min, and the print jobs are small.. 20kb-100kb...

Could be his modem/router running in slow duplex (10mbps). Try to change network cable, router that supported 100Mbps to see if it improves. Also, try to run trace route command (tracert) from his PC to the remote server and compare the result with yours. The point is if you finally can get him to print via TS, your configuration and driver are fine. You just have some network latency issue and this is not easy to fix.

K
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f0st3r

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