Avatar of gherzog
gherzog asked on

Blackberry Alert Tuning

We get alerts all day long form the "Blackberry Messaging Agent" that state "X users failed to initialize" with X being some number. When I look in the event logs, these are informational alerts. I'd like to find the place on the blackberry server to disable the alerting on these or at least to stop emailing them.

I am not a blackberry admin, but I've looked everywhere I can think of and cannot find any setting that makes sense to disable. Can anyone shed some light on how to either stop alerting on this, or at least to stop emailing? Thanks.
BlackBerry

Avatar of undefined
Last Comment
gherzog

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
jdera

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
ALogvin

I 100% agree w/ jdera. Users failing to initialize is something (As a blackberry admin) i take care of right away if they pop up.

The BlackBerry alert service can be configured by using the BlackBerry Server Config tool on the server itself. you can set your alerting to only alert you for "Critical" problems. My guess is you are on "error".

If you are interested in fixing, crack open your Messaging Agent log, and search for "failed to initialize". find the users and check if they still have mailboxes, etc.
ASKER
gherzog

Actual we are set to critical for alerting, and this pops up in the event log as informational, which is why I didn't think it was that serious. There is definitely something odd going on here.

SOLUTION
ALogvin

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
ASKER
gherzog

I gave both of you points. Turns out that the initialize error was disabled users, so yes, you were right to tell me to clean them up. Also, that registry key was awesome, helped cut out noise so thank you both.
All of life is about relationships, and EE has made a viirtual community a real community. It lifts everyone's boat
William Peck