gherzog
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Blackberry Alert Tuning
We get alerts all day long form the "Blackberry Messaging Agent" that state "X users failed to initialize" with X being some number. When I look in the event logs, these are informational alerts. I'd like to find the place on the blackberry server to disable the alerting on these or at least to stop emailing them.
I am not a blackberry admin, but I've looked everywhere I can think of and cannot find any setting that makes sense to disable. Can anyone shed some light on how to either stop alerting on this, or at least to stop emailing? Thanks.
I am not a blackberry admin, but I've looked everywhere I can think of and cannot find any setting that makes sense to disable. Can anyone shed some light on how to either stop alerting on this, or at least to stop emailing? Thanks.
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Actual we are set to critical for alerting, and this pops up in the event log as informational, which is why I didn't think it was that serious. There is definitely something odd going on here.
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I gave both of you points. Turns out that the initialize error was disabled users, so yes, you were right to tell me to clean them up. Also, that registry key was awesome, helped cut out noise so thank you both.
The BlackBerry alert service can be configured by using the BlackBerry Server Config tool on the server itself. you can set your alerting to only alert you for "Critical" problems. My guess is you are on "error".
If you are interested in fixing, crack open your Messaging Agent log, and search for "failed to initialize". find the users and check if they still have mailboxes, etc.