Avatar of barrypilger
barrypilger asked on

Outlook not connecting with Exchange server

I am using Outlook 2007, Windows XP SP2.  I just installed Outlook 2007 on three computers.  One is giving me trouble.

I am using a hosted Exchange server provided by 123together.com.

Starting Outlook, this error message appears:

The connection to Microsoft Exchange is unavailable.  Outlook must be online or connected to complete this action.

I Click OK.

A dialog box appears asking for Exchange server name and name. I have tried using the user name and the user's email address.   When completed, I get this error message:

Cannot open your default email folders.  The file C:\Documents and Settings\Barry\Local Settings\Application DataMicrosoft\Outlook\outlook.ost is not an offline folder file.

I click OK.  Outlook closes.

I have installed Outlook 2007 on two other machines using exactly the same procedure and have not had this problem.  I went to one of these computers, set up a new profile and verified that the user name and user email are both correct and recognized by this Exchange server, so there must be a setting on the subject computer that is awry.  Ideas?
Exchange

Avatar of undefined
Last Comment
Neranel

8/22/2022 - Mon
Neranel

remove and reinstall outlook, see if that helps.

Reboot between.
ASKER
barrypilger

I have done that twice.
Neranel

recreate the user profile, (just to test at first, see if you can setup thier connection under a different profile on that machine.)
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes
ASKER
barrypilger

Tried that too.  Get same error messages.
Neranel

Can another user connect on this machine ok?, can This user connect on a different machine ok?
ASKER
barrypilger

This user can connect on another machine.

Another user cannot connect on the subject machine.
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
ASKER CERTIFIED SOLUTION
Neranel

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question