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ranafea asked on

Backing Up a mapped drive under Backup Exec 12.5

Im having the hardest time finding out how to do this. Some say that going to Tools - Options - Network and Security - and clicking Enable selection of user shares should do the trick. But its not working for us. I dont see the mapped drive when I select the BE server.

All this is to be able to backup an NS20 cifs share. I can see the CIFS server in my BE 12.5 but once I click on it to expand and select the file to backup I am prompted to select a logon account - Ive tried every account I can think of to get passed this to no avail.

I have also tried to do a user defined selection and add my CIFS server there but get the same logon screen.

Any help will do. Thanks!
Storage Software

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ranafea

8/22/2022 - Mon
Glenn Abelson

Did you install the Remote Agent?

You should be able to backkup to \\servername\sharename

Also see https://www.experts-exchange.com/Storage/Backup_Restore/Backup_Exec/Q_22526016.html#a18953235
ASKER
ranafea

Unfortunately there is no agent for the EMC NS20 it is a NAS device serving CIFS shares. I did try the solution on the link but it is not working for me in 12.5.
Glenn Abelson

You could not backup \\computername\sharename either?
Did you check Resource Credentials in Job Backup Setup?
Your help has saved me hundreds of hours of internet surfing.
fblack61
ASKER
ranafea

Yes. I tried both. I tried every credential including domain administrator.
Glenn Abelson

remove?
reboot?
reinstall?

Does not seem like that would work, but . . .
Log on to Symantec tech?

Sorry, I am out of ideas.
ASKER
ranafea

any ideas?
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Dunedan79

I am in the same boat. I am trying to backup a CIFS share and whenever I try to select it I receive a logon prompt that nothing will satisfy. Strangely enough I can open the share from the server console from the run command.

What is Backup Exec doing differently than the Run prompt?
ASKER
ranafea

Not sure. no one seems to know how to do this. I guess I will have to break down and call support. Ill let you know if I find a solution.
ASKER CERTIFIED SOLUTION
Dunedan79

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ASKER
ranafea

YES! that did it for me.

Thanks!
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