Avatar of ranafea
ranafea asked on

Backing Up a mapped drive under Backup Exec 12.5

Im having the hardest time finding out how to do this. Some say that going to Tools - Options - Network and Security - and clicking Enable selection of user shares should do the trick. But its not working for us. I dont see the mapped drive when I select the BE server.

All this is to be able to backup an NS20 cifs share. I can see the CIFS server in my BE 12.5 but once I click on it to expand and select the file to backup I am prompted to select a logon account - Ive tried every account I can think of to get passed this to no avail.

I have also tried to do a user defined selection and add my CIFS server there but get the same logon screen.

Any help will do. Thanks!
Storage Software

Avatar of undefined
Last Comment

8/22/2022 - Mon
Glenn Abelson

Did you install the Remote Agent?

You should be able to backkup to \\servername\sharename

Also see https://www.experts-exchange.com/Storage/Backup_Restore/Backup_Exec/Q_22526016.html#a18953235

Unfortunately there is no agent for the EMC NS20 it is a NAS device serving CIFS shares. I did try the solution on the link but it is not working for me in 12.5.
Glenn Abelson

You could not backup \\computername\sharename either?
Did you check Resource Credentials in Job Backup Setup?
Your help has saved me hundreds of hours of internet surfing.

Yes. I tried both. I tried every credential including domain administrator.
Glenn Abelson


Does not seem like that would work, but . . .
Log on to Symantec tech?

Sorry, I am out of ideas.

any ideas?
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.

I am in the same boat. I am trying to backup a CIFS share and whenever I try to select it I receive a logon prompt that nothing will satisfy. Strangely enough I can open the share from the server console from the run command.

What is Backup Exec doing differently than the Run prompt?

Not sure. no one seems to know how to do this. I guess I will have to break down and call support. Ill let you know if I find a solution.

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question

YES! that did it for me.

I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck