Link to home
Start Free TrialLog in
Avatar of BigBrosMo
BigBrosMo

asked on

Computer keeps locking up/freezing when I use ANY desktop search software

Hi,

I really need the capability of Desktop Search for all my mail and files etc. I was using Copernic quite regularly and just got a new Sony Vaio Z that I wiped clean and installed XP SP3 on. (Sony provided XP drivers). I reloaded Copernic and noticed my machine starting to freeze randomly. Ctrl-Alt-Delete will either do nothing, or go to a blank screen but never bring up the task manager. Often the window I am working in will continue to function but Explorer won't. When I go back to the original window it will then freeze as well. The only fix is a hard boot. I tried deinstalling Copernic and everything works fine. I then installed Microsoft Windows Desktop Search and the same problem began to occur. I deinstalled that, everything works fine, installed Google Desktop Search and BAM, freezes start to happen. I then ran through a bunch of troubleshooting and internet searches and re-enabled some XP services that I had disabled through the BlackViper website but cannot get a desktop search app to run without freezing my computer. I guess the questions come down to:
-what processes or DLLs are used by all 3 programs, or could it be a Hard Drive problem?
- I have tried running the task manager until it froze, not noticing anything spike.
-I have looked at event manager and didn't notice anything consistent
-I have used ProcMon to log until it freezes and again didn't see anything consistent.

Right now I have Copernic desktop search installed but disabled.

How do I troubleshoot this? Thanks.
Avatar of torimar
torimar
Flag of Germany image

Unfortunately, these are freezes, not crashes. If the computer crashed, we'd have dump files to look at.

Some general suggestions on what you could try:
- Disable the Windows indexing service
- Disable anti-virus, firewall, security suites, etc.
- If you have hybrid graphics, switch from Nvidia to Internal Mobile Intel. Should this make a difference, disable the Nvidia system tray control programme.

Hope this helps.
Avatar of BigBrosMo
BigBrosMo

ASKER

Thanks torimar. I already had tried the first two suggestions with no success but after your post I changed to the "Stamina" mode on my laptop which uses the integrated graphics and I haven't had the problem since. I can live with this solution but would obviously like the full use/power of my laptop available to me. Why/how would the graphics driver be interfering with search processes?

I disabled the nvidia system tray program after I clean installed XP a few weeks ago so its something more than just that process. Any ideas?

Thanks.
 
ASKER CERTIFIED SOLUTION
Avatar of torimar
torimar
Flag of Germany image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Fixed! I upgraded to Dox' Nvidia 181.20 drivers from the laptopvideo2go website and everything works fine! Thanks a lot torimar.