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DWOLTERSFlag for Sweden asked on

Asus P5Q-E freezes in startup

Hi, I have just build a new computer with Asus P5Q-E and it worked just fine until I have started to install programmes on my harddrive including Logithech Bluetooth keyboard (which I think could be one of the reasons????).
When booting I see a first message on the screen telling me that "Express Gate is NOT installed" (This is a part of the Asus Motherboard feature as I have understood it.

Next comes a black screen with the message "Press DEL to run setup, Press TAB to display BIOS..." It is at this point that the start-up process stops and it will not take any keyboard commands from my Bluetooth keaybord. When I connect an ordinary keyboard it seems to work just fine... Any suggestions how to resolve this problem?
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DWOLTERS

8/22/2022 - Mon
dbrunton

>> Any suggestions how to resolve this problem?

Install the Bluetooth drivers?
ASKER
DWOLTERS

Hi, dbrunton,

Well I was able to do this when booting with the "old keyboard" and after a normal boot I downloaded the software and drivers from Logithech and it installed fine and I was able to use Bluetooth keyboard and cordless mouse. The problem occurs when I am trying to reboot the system with these new devices connected to it. I then can disconnect the Buetooth receiver and re-connect the old keyboard in order to get it to work.
dbrunton

Reading the specification of this board it doesn't have Bluetooth support.

USB yes but Bluetooth no.  So how are you connecting your keyboard to this motherboard?
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dbrunton

Ah.  You won't get Bluetooth support until the drivers for it have loaded.

So you are not going to get into the BIOS because there's no drivers loaded.  Once the drivers are loaded the keyboard will work but you will have gone past the BIOS screen.

If the machine is hanging and not going anywhere go into the BIOS and look for an option that tells the machine to stop if it finds errors.  Disable the option.  Now when the machine boots it'll realise that there's no keyboard but keep booting.
ASKER
DWOLTERS

I am connecting a USB-Bluetooth transmitter/receiver which came with the Logitech MX5000 keyboard. I also have a 2,4GHz USB-wireless reciever for my Logitech mouse.
ASKER
DWOLTERS

Thanks! This looks like a good start! As this is my first build I am a little shaky yet as how to change this in BIOS. Have I understood it correctly that I press the DEL-key when the computer starts up in order to come into the BIOS configuration pages?
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dbrunton

Yep.

You'll need the old keyboard to do this though.  Your motherboard manual should have a section on all the BIOS options.
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dbrunton

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Darr247

In ASUS the setting you seek is in the basic setups (where the date and time are set) and the option's default is Halt On All Errors. You want to change that to Halt on all, except keyboard.
ASKER
DWOLTERS

Thanks! That did it!

I connected the old keyboard and pressed the DEL-key and got into the BIOS-set up programme. I found the setting you told me about under the Boot-menu and Boot Settings Configuration where there was this option of setting the "Wait for 'F1' if Error" to Disable, which I did. I then rebooted and got passed the "halt sequence" but when I got to the Vista log-on screen I was not able to type anything with the Bluetooth keyboard, so I swapped that one out for a wireless Logithech keyboard instead, and that one works fine now! Thanks again!
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