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salapatas asked on

send /receive problem

i work in a company and users use exchange 2007 outlook.One user have a specific unexplaind problem.His outlook sudenly stoped working in send and receive tellng me 0x8004011d error.i tried to make some changes with his profile but nothing.I have deleted him from domain and from  exchange and i created him as user from the begining .Everything went ok.After 2 weeks the same problem cam up again.Also i want to say that both time user had problem the mail from web access was working perfectly.Can anyone tell me if he had seen that problem again and what is the solution?the user is still having problem i cant fix his problem because i cant do anything else .
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salapatas

8/22/2022 - Mon
kmotaweh

try to uncheck the cached exchange mode from these clients , and delete the cached outlook file , i think it's a corrupted file and that causes the problem , if they worked fine after uncheking the cached exchange mode you can check again after deleting the file , and every thing will goes fine
florin_s

Hi,

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section:

http://support.microsoft.com/kb/289971

Best Regards
ASKER
salapatas

i tried all but nothing i canot understand why a specific user has that problem...
Your help has saved me hundreds of hours of internet surfing.
fblack61
kmotaweh

the cached exchange mode makes a local file which can be corrupted for some reasons and that's why it happens to some users and some not .
ASKER CERTIFIED SOLUTION
salapatas

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