Avatar of Claimar
Claimar asked on

Exchange ActiveSync Problem

Hi, I'm getting the following message in the event viewer on our Exchange server.  I have followed all the suggestions in the Microsoft solution (follow the link in the error), rebooted the exchange server, and I'm still getting the error message.  It doesn't seem to be stopping our phones from getting email messages, any ideas???
PS I can confirm that the exchange-oma vd doesn't have required ssl checked.

The mailbox server [xxxx.xxxx.local] has its [/exchange-oma] virtual directory set to require SSL.  Exchange ActiveSync cannot access the server if SSL is set to be required.  For information about how to correctly configure Exchange virtual directory settings, see Microsoft Knowledge Base article 817379, "Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or forms-based authentication is required for Exchange Server 2003" (http://go.microsoft.com/fwlink/?linkid=3052&kbid=817379).
ExchangeSmartphones

Avatar of undefined
Last Comment
Claimar

8/22/2022 - Mon
LeeDerbyshire

Can you find the IIS log file entries that show the server's response when the internal request to /exchange-oma is made?
ASKER
Claimar

here you go, all the logs from the last time it occurred.

2009-01-26 13:50:30 W3SVC1 192.168.0.201 RPC_IN_DATA /rpc/rpcproxy.dll c--xxxx01.clxxxx.local:6002 443 clxxxx\n.virk 90.210.45.103 MSRPC 200 0 64
2009-01-26 13:50:30 W3SVC1 192.168.0.201 RPC_OUT_DATA /rpc/rpcproxy.dll c--xxxx01.clxxxx.local:6002 443 clxxxx\n.virk 90.210.45.103 MSRPC 200 0 0
2009-01-26 13:50:30 W3SVC1 192.168.0.201 PROPFIND /exchange-oma/g.paterson@clxxxx.co.uk/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/Appl7W743JS5WH8 - 80 - 192.168.0.201 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
2009-01-26 13:50:30 W3SVC1 192.168.0.201 PROPFIND /exchange-oma/g.paterson@clxxxx.co.uk/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/Appl7W743JS5WH8 - 80 CLXXXX\g.paterson 192.168.0.201 Microsoft-Server-ActiveSync/6.5.7638.1 207 0 0
2009-01-26 13:50:30 W3SVC1 192.168.0.201 PUT /exchange-oma/g.paterson@clxxxx.co.uk/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/Appl7W743JS5WH8/AutdState.xml - 80 - 192.168.0.201 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
2009-01-26 13:50:30 W3SVC1 192.168.0.201 PUT /exchange-oma/g.paterson@clxxxx.co.uk/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/Appl7W743JS5WH8/AutdState.xml - 80 CLXXXX\g.paterson 192.168.0.201 Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0
2009-01-26 13:50:30 W3SVC1 192.168.0.201 GET /exchange-oma/g.paterson@clxxxx.co.uk/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/Appl7W743JS5WH8/FolderSyncFile - 80 CLXXXX\g.paterson 192.168.0.201 Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0
2009-01-26 13:50:30 W3SVC1 192.168.0.201 SUBSCRIBE /exchange/g.paterson@clxxxx.co.uk/Inbox/ - 80 - 192.168.0.201 Microsoft-Server-ActiveSync/6.5.7638.1 403 4 5
2009-01-26 13:50:30 W3SVC1 192.168.0.201 POST /Microsoft-Server-ActiveSync User=g.paterson&DeviceId=Appl7W743JS5WH8&DeviceType=iPhone&Cmd=Ping&Log=V4TNASNC:0A0C0D0FS:0A0C0D0SP:1C4I1624S10778R0S0L300H0P 443 clxxxx\g.paterson 82.132.136.195 Apple-iPhone/507.77 200 0 0
2009-01-26 13:50:30 W3SVC1 192.168.0.201 RPC_IN_DATA /rpc/rpcproxy.dll C--XXXX01:6004 443 clxxxx\n.virk 90.210.45.103 MSRPC 200 0 0
2009-01-26 13:50:30 W3SVC1 192.168.0.201 RPC_OUT_DATA /rpc/rpcproxy.dll C--XXXX01:6004 443 clxxxx\n.virk 90.210.45.103 MSRPC 200 0 0
2009-01-26 13:50:30 W3SVC1 192.168.0.201 RPC_IN_DATA /rpc/rpcproxy.dll c--xxxx01.clxxxx.local:593 443 clxxxx\s.garnett 195.112.27.126 MSRPC 200 0 64
2009-01-26 13:50:30 W3SVC1 192.168.0.201 RPC_OUT_DATA /rpc/rpcproxy.dll c--xxxx01.clxxxx.local:593 443 clxxxx\s.garnett 195.112.27.126 MSRPC 200 0 0
ASKER CERTIFIED SOLUTION
LeeDerbyshire

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
ASKER
Claimar

hmmm well spotted, looking at the logs, it looks like he is using an iPhone, which isn't a company phone.  I'll get him to stop and see if that sorts it.

thanks.
All of life is about relationships, and EE has made a viirtual community a real community. It lifts everyone's boat
William Peck