Cisco has a unified personal communicator plugin for outlook 2003. It allows you to dial your desk phone or soft phone from your contacts. However, our phone system requires you to dial a 9 to reach an outside line. When using the UPC from the contacts folder in OUtlook it dials the number as it appears in the contacts folder. It seems the UPC ignores the dialing rules in Windows. So my thought was to do a bulk change of all phone numbers in the contacts folder. Is there a way to do this? Can I have it insert a 9 at the beginning of ach phone number?