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Amirsys asked on

Outlook is showing two of the same personal folder, how do I remove one?

I have a user runnig Outlook 2003 and in his list of folders it's showing two of the same personal folder. I have tried to right click the folder and remove it but that option is grayed out on both folders.
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war1

8/22/2022 - Mon
itsofmi

Hi Amirsys,

Go to File > Data File Management

If the same data file is listed two times remove one.
war1

Hello Amirsys,

Here are some ways to remove duplicate personal folders
http://www.sperrysoftware.com/Outlook/Outlook-Duplicates.asp#QB

Hope this helps!
war1
ASKER
Amirsys

what file am I going to and right clicking? also I have tried all of the options on the link and my regedit is not showing  a folder called Windows Messaging Service
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Amirsys

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war1

Amirsys, if the registry edit to remove duplicate folders do not help, then I am out of ideas. You may want to ask a new question.