Avatar of JAKMOR
JAKMORFlag for Denmark asked on

Driver_Power_State_Failure

Hi.

Can anyone please help with a bluescreen problem.

I am running Vista Ultimate 64bit SP1 on a Dell Precision M4400 laptop.

Randomly when I restart Vista my system seems to hang. After a while I get this blue screen error:

DRIVER_POWER_STATE_FAILURE
STOP: 0X0000009F (0X0000000000000003, 0XFFFFFA80064839B0, 0XFFFFFA8005681BD0)

After rebooting Vista reports more or less the same (I know that the error below is not an exact match to the above, but the error keeps shifting letters and numbers):

BCcode:                           9F
BCP1:            0000000000000003
BCP2:            FFFFFA80045E1300
BCP3:            FFFFFA800896F080
BCP4:            FFFFFA800A6DB010

In general terms my system is stable. Even performing different burn-in-tests. But when it comes to restarting Vista I have problems. I have tested the memory modules using memtest etc. No issues. Memory is working fine?
Reading the forum I have tried adjustning the power settings but no luck there?

Thx in advance.
Windows OSLaptops NotebooksWindows Vista

Avatar of undefined
Last Comment
JAKMOR

8/22/2022 - Mon
SOLUTION
LeeTutor

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
LeeTutor

JAKMOR, any feedback?
ASKER
JAKMOR

Hi Lee.
Sorry for my late answer but I've been rather busy at work and trying to fix this issue.
No, I am sorry to say that I did not find a solution to my problem. I have been searching the website you pointed out, looked through different forums, contacted Dell's Technical Support and reinstalled the OS about a dozen times.
I am considering to return the laptop or at least to have it replaced with a new one. I have tested the laptop using the vast variety of Dell Diagnostics and different benchmark software. Doing this I receive no bluescreens or error messages from the benchmark software. But the issue still remains along with problems with the DVD-burner which will only work under windows but no external burning software?
ASKER
JAKMOR

Still no solutions to the issues. I have tried different kind of hotfixes from Microsoft and different driver versions. Nothing seems to help. No problems installing drivers, but as soon as I try to install different burning software, anti-virus, benchmark etc... the PC starts to behave as described above??
Either I have been very unlucky and just gotten af bad laptop with mulitple problems or could my problems be connected with me running a 64 bit OS on the laptop? I know it should not matter as the laptop is perfectly configured to it...
Another thing strucks my mind. When I ordered the laptop you have the possibility on the Dell configuration pages to select from two different DVD drives. One suited to all OS except from Vista Ultimate 32 and 64 bit and then one drive only suited for Vista Ultimate? To me this sounds weird... But what if the current drive in the laptop was wrongly installed by the manufacturer and thereby not compatible with my Vista Ultimate 64 bit OS??

Any help is these questions are very appreciated :-)
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes
LeeTutor

Have you contacted Dell support?
ASKER
JAKMOR

Yes, funny that you mention it.
I have been troubleshooting the issue with Dell Technical support over the last couple of days but since the issues are occurring periodically and all diagnostics run on the laptop show no errors it is hard for them to pin point where they actual error is.
I think I will be returning the laptop and simply ordering a new one. But I would like any of all of you good members of experts exchange to comment on my question above:
"Another thing strucks my mind. When I ordered the laptop you have the possibility on the Dell configuration pages to select from two different DVD drives. One suited to all OS's except from Vista Ultimate 32 and 64 bit and then one DVD drive only suited for Vista Ultimate? To me this sounds weird...  But what if the current drive in the laptop was wrongly installed by the manufacturer and thereby not compatible with my Vista Ultimate 64 bit OS??"
Can this be the reason for my DVD drive and laptop misbehaving? I wonder if it matters if a DVD drive runs under Vista Ultimate or Vista HP? Are they not combatible all across? Or could the reason for my stopcode errors be me running a 64 bit OS on the laptop. Would a 32 bit OS reduce the chance of errors?

Thx in advancen.
LeeTutor

When I go to the following Dell support website for your laptop:

http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=PREC_M4400&os=WLH&osl=en&catid=&impid=

I see, for 32-bit Vista, that the CD/DVD driver is for Panasonic firmware  UJ862A 9.5 mm trayload SATA DVDR/W.  It doesn't mention anything about a different driver for Vista Ultimate, that I can see...

On this page for the 64-bit Vista drivers:

http://support.dell.com/support/downloads/driverslist.aspx?os=WV64&osl=EN&catid=-1&impid=-1&servicetag=&SystemID=PREC_M4400&hidos=WLH&hidlang=en&TabIndex=

It mentions the same driver.  And again no difference regarding Ultimate.  What do you see listed as your  DVD drive in Device Manager?
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
ASKER
JAKMOR

I see the CD/DVD driver is UJ862A firmware 1.2.
But if you look at the sales pages you will notice that it prompts you to choose af speciel DVD-drive if you order the laptop with Vista Ultimate. And this does not make any sense to mee?
LeeTutor

Gawd, there are so MANY pages and so MANY different products that Dell makes!  I'm still trying to find the page you are talking about...  Could you give me the URL?
ASKER
JAKMOR

Sorry for my late answer. Had to pay some attention to the family.
Lee I am actually not able to provide you with the link unless you read danish. The weird thing is that when looking on the International Dell websites there is no such thing as a different DVD-drive when choosing to buy a laptop with an Ultimate OS? I have written Dell Support and Sales in this question.
So the question is boiled down to... Does it matter If I run Vista Basic, Home Preminium, Business or Ultimate when it comes to choosing af DVD-drive. Are they not compatible in between?
And should it matter if you run 32 bit or 64 bit OS on a new laptop when it comes to stability. That is if the correct drivers are delivered by the manufacturer?
Your help has saved me hundreds of hours of internet surfing.
fblack61
ASKER CERTIFIED SOLUTION
JAKMOR

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question