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Drive Invalid Error on Scalar 24 when upgrading from LTO2 to LTO4 drive.

I have an ADIC (Now Quantum) Scalar 24 Tape Library with an LTO-2 Drive.  I removed the drive and replaced it with 2 LTO-4 drives.  When the library boots up, I reports a Drive 1 Invalid Call Service error for each drive.  

I have all the latest firmware installed.  Does anyone have any ideas?

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Sai Prasad Kinnera

8/22/2022 - Mon
Sai Prasad Kinnera

issue is with drive, perform power cycle ( remove all cables and connections to host along with terminator) and then turn it back on to make sure library comes up fine other wise use diagnostic tools from quantum to confirm the issue with drive, i suspect this issue is with tape drive not working properly.

contact quantum and they will help you replace the tape drive after confirming.

Hey all,

Sorry for the late response.  Though you can purchase a new Scalar 24 library with two LTO-4 drives, older Scalar 24 libraries will only support LTO-3 drives.  My Scalar 24 is from ADIC before the company was aquired by Quantum.
Sai Prasad Kinnera

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