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MS Exchange 2007 / Blackberry Internet Service

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Last Modified: 2012-05-06
Looking for some assistance setting up a Blackberry to receive emails via an OWA account. I attempted to setup the email account on the handheld but it failed indicating the login information was incorrect.  i called att/blackberry and they had me perform the steps online.  however the setup failed due to the following error:

AN ERROR OCCURRED DURING EMAIL VALIDATION.  PLEASE CHECK YOUR INFORMATION AND TRY AGAIN.  IF THE ERROR PERSISTS PLEASE CONTACT YOUR SYSTEM ADMINISTRATOR.

the problem was eventually escalated to RIM and an analyst indicated that our EXCHANGE WEB SERVICES protocol is configured incorrectly.  He stated that it may be as simple as modifing the virtual directory listing.

My problem is i am very weak in Exchange (especially 2007).  Any ideas would be greatly appreciated.  thanks
len

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