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troubleshooting Question

Dell D630 issues with docking (resolution, usb ports, etc)

Avatar of enggarmin
enggarmin asked on
Windows XPLaptops Notebooks
10 Comments1 Solution9241 ViewsLast Modified:
My company deploys many dell laptops (mostly D620s and D630s).  Our most common setup is to deploy a docking station (port replicator) and two LCD monitors (one VGA, one DVI).  We are currently running Windows XP SP2.  I am one of the Desktop Support technicians for my company.

Here is the issue:  We are experiencing a lot of issues with docking and undocking.   Users are able to undock just fine (they either go to start > Undock Computer or press the undock button on the docking station and wait for the little confirmation that windows has undocked successfully) and then go to a meeting or where ever and use the laptops internal monitor just fine.  The problems occur when they attempt to redock.  Several issues occur once it is on the dock. Sometimes none of the issues, sometimes two or more at the same time:  
-      anything plugged into the USB ports on the docking station are not recognized after redocking (mouse/keyboard)
-      the monitors configuration and resolution will not be remembered and will screw up (monitor position [which one is one the left and which one is one the right], the resolution for the monitors, or even forgetting that the desktop was extended to the 2nd monitor at all.
-      the laptop locks up and will not respond requiring a reboot.  Removing the laptop from the dock doesnt help (even the internal screen will not come back on after pulling it back out of the dock...)

These issues are causing great frustration and difficulty for our managers who dock and undock almost hourly throughout the day.  The issues can be resolved by rebooting but this is not an acceptable resolution (who wants to shut down and boot up every time they dock and undock?).  I've seen the problem on the D630s, D620s and our D430s.  

Has anyone else seen this problem?  Is there a way to reduce or prevent these problems?  Any help you could offer would be most greatly appreciated.
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