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troubleshooting Question

Repeated MFC42.dll crashes reported by Java (applet)

Avatar of KenBham
KenBham asked on
JavaMicrosoft Development
17 Comments1 Solution1973 ViewsLast Modified:
On many of our clients, we are seeing crash dumps like the ones attached.  They all seem to indicate a problem with MFC42.dll and it occurs at some point after they have exercised a scanning device through an applet.  The error does not prevent scanning, but seems to occur consistently  the log files are on their desktop when they close the browser (our application is applet-based).   My theory is that weve only just begun noticing it because Java changed the location of the crash dump files to the desktop, so they are visible to the user now.  In any case, they all indicate an EXCEPTION_ACCESS_VIOLATION in MFC42.dll and it seems that the native scanner driver utilizes this library somehow.  

Note: most of our clients do NOT experience this problem -- only some.

My Questions  are:
1)  what is this MFC42.dll (I think it is related to Microsoft Visual C++, but not sure).
2)  Why is MFC42.dll crashing on some machines and not others (with the same driver installation package)?
3)  Is it possible that these error have occured in the past, but that Java prior to 6u10 placed the dump files somewhere besides the desktop?
4)  Does anyone have any idea how I can attempt to stop these errors from dumping files to the desktop of the affected users?
# An unexpected error has been detected by Java Runtime Environment:
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x73dd11c7, pid=2848, tid=2872
# Java VM: Java HotSpot(TM) Client VM (11.0-b16 mixed mode, sharing windows-x86)
# Problematic frame:
# C  [MFC42.DLL+0x11c7]
# If you would like to submit a bug report, please visit:
#   http://java.sun.com/webapps/bugreport/crash.jsp
---------------  T H R E A D  ---------------
Current thread (0x02a6dc00):  VMThread [stack: 0x02b50000,0x02ba0000] [id=2872]
siginfo: ExceptionCode=0xc0000005, reading address 0x00000004
EAX=0x00000000, EBX=0x00000000, ECX=0x00000000, EDX=0x00000002
ESP=0x02b9fa80, EBP=0x02b9fac0, ESI=0x0749d8c0, EDI=0x00000000
EIP=0x73dd11c7, EFLAGS=0x00010246
Top of Stack: (sp=0x02b9fa80)
0x02b9fa80:   0749d8c0 73dd6c03 00040358 00000000
0x02b9fa90:   00000000 0749d8c0 73dfdbc3 0749d8c0
0x02b9faa0:   73dd76f5 04279c90 02b27748 00000000
0x02b9fab0:   000be820 02b9faec 73e71efb 00000000
0x02b9fac0:   02b9faf8 73de6889 7c147840 0749d8d0
0x02b9fad0:   02b27688 7c1a6283 02b27688 02b27640
0x02b9fae0:   02b27688 04276e68 00000000 02b9fb28
0x02b9faf0:   7c211010 00000001 02b9fb34 7c1a62b2 
Instructions: (pc=0x73dd11c7)
0x73dd11b7:   3c de 05 00 5e c2 04 00 cc cc cc cc cc 8b ff 56
0x73dd11c7:   8b 71 04 85 f6 75 04 33 c0 eb 22 57 8b 7c 24 0c 
Stack: [0x02b50000,0x02ba0000],  sp=0x02b9fa80,  free space=318k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C  [MFC42.DLL+0x11c7]
C  [MFC42.DLL+0x16889]
C  [MFC71.DLL+0x662b2]
C  [MFC71.DLL+0x5ff7a]
C  [MFC71.DLL+0x172a9]
C  [MFC71.DLL+0x10c21]
C  [MFC71.DLL+0x10c8c]
C  [MFC71.DLL+0x10d09]
C  [MFC71.DLL+0x5c67]
C  [SILVER~1.OCX+0x3522f]
C  [ntdll.dll+0x118a]
C  [ntdll.dll+0x23aba]
C  [kernel32.dll+0x1ca96]
C  [kernel32.dll+0x1cb0e]
C  [msvcr71.dll+0x8d04]
VM_Operation (0x0090faf8): Exit, mode: safepoint, requested by thread 0x002b6c00
---------------  P R O C E S S  ---------------
Java Threads: ( => current thread )
  0x0435b400 JavaThread "AWT-Shutdown" [_thread_blocked, id=3220, stack(0x04070000,0x040c0000)]
  0x03009c00 JavaThread "Timer-2" [_thread_blocked, id=3724, stack(0x03300000,0x03350000)]
  0x030e0800 JavaThread "Thread-12" [_thread_in_native, id=2120, stack(0x04810000,0x04860000)]
  0x02f83c00 JavaThread "Browser Side Object Cleanup Thread" [_thread_blocked, id=3216, stack(0x033a0000,0x033f0000)]
  0x02f96000 JavaThread "Windows Tray Icon Thread" [_thread_in_native, id=172, stack(0x03490000,0x034e0000)]
  0x02f94800 JavaThread "CacheCleanUpThread" daemon [_thread_blocked, id=532, stack(0x03440000,0x03490000)]
  0x02fa9000 JavaThread "CacheMemoryCleanUpThread" daemon [_thread_blocked, id=3060, stack(0x033f0000,0x03440000)]
  0x02b40400 JavaThread "Java Plug-In Heartbeat Thread" [_thread_blocked, id=436, stack(0x02f10000,0x02f60000)]
  0x02b47800 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=3800, stack(0x031c0000,0x03210000)]
  0x02b48c00 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=2868, stack(0x02ec0000,0x02f10000)]
  0x02ad9400 JavaThread "Timer-0" [_thread_blocked, id=3244, stack(0x02e20000,0x02e70000)]
  0x02a81800 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=3616, stack(0x02d30000,0x02d80000)]
  0x02a7b800 JavaThread "CompilerThread0" daemon [_thread_blocked, id=3208, stack(0x02ce0000,0x02d30000)]
  0x02a7a000 JavaThread "Attach Listener" daemon [_thread_blocked, id=1900, stack(0x02c90000,0x02ce0000)]
  0x02a78c00 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=1456, stack(0x02c40000,0x02c90000)]
  0x02a74000 JavaThread "Finalizer" daemon [_thread_blocked, id=3112, stack(0x02bf0000,0x02c40000)]
  0x02a6f400 JavaThread "Reference Handler" daemon [_thread_blocked, id=2768, stack(0x02ba0000,0x02bf0000)]
  0x002b6c00 JavaThread "main" [_thread_blocked, id=3072, stack(0x008c0000,0x00910000)]
Other Threads:
=>0x02a6dc00 VMThread [stack: 0x02b50000,0x02ba0000] [id=2872]
VM state:at safepoint (shutting down)
VM Mutex/Monitor currently owned by a thread:  ([mutex/lock_event])
[0x002b5ba0] UNKNOWN - owner thread: 0x02a6dc00
 def new generation   total 960K, used 613K [0x22990000, 0x22a90000, 0x22e70000)
  eden space 896K,  61% used [0x22990000, 0x22a196a8, 0x22a70000)
  from space 64K, 100% used [0x22a70000, 0x22a80000, 0x22a80000)
  to   space 64K,   0% used [0x22a80000, 0x22a80000, 0x22a90000)
 tenured generation   total 4096K, used 3982K [0x22e70000, 0x23270000, 0x26990000)
   the space 4096K,  97% used [0x22e70000, 0x232539e0, 0x23253a00, 0x23270000)
 compacting perm gen  total 12288K, used 4788K [0x26990000, 0x27590000, 0x2a990000)
   the space 12288K,  38% used [0x26990000, 0x26e3d3a8, 0x26e3d400, 0x27590000)
    ro space 8192K,  63% used [0x2a990000, 0x2aea3ae8, 0x2aea3c00, 0x2b190000)
    rw space 12288K,  53% used [0x2b190000, 0x2b7f83f8, 0x2b7f8400, 0x2bd90000)
Dynamic libraries:
0x00400000 - 0x00424000 	C:\Program Files\Java\jre6\bin\java.exe
0x7c900000 - 0x7c9af000 	C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c8f6000 	C:\WINDOWS\system32\kernel32.dll
0x77dd0000 - 0x77e6b000 	C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 - 0x77f02000 	C:\WINDOWS\system32\RPCRT4.dll
0x77fe0000 - 0x77ff1000 	C:\WINDOWS\system32\Secur32.dll
0x7c340000 - 0x7c396000 	C:\Program Files\Java\jre6\bin\msvcr71.dll
0x6d800000 - 0x6da56000 	C:\Program Files\Java\jre6\bin\client\jvm.dll
0x7e410000 - 0x7e4a1000 	C:\WINDOWS\system32\USER32.dll
0x77f10000 - 0x77f59000 	C:\WINDOWS\system32\GDI32.dll
0x76b40000 - 0x76b6d000 	C:\WINDOWS\system32\WINMM.dll
0x6d280000 - 0x6d288000 	C:\Program Files\Java\jre6\bin\hpi.dll
0x76bf0000 - 0x76bfb000 	C:\WINDOWS\system32\PSAPI.DLL
0x6d7b0000 - 0x6d7bc000 	C:\Program Files\Java\jre6\bin\verify.dll
0x6d320000 - 0x6d33f000 	C:\Program Files\Java\jre6\bin\java.dll
0x6d7f0000 - 0x6d7ff000 	C:\Program Files\Java\jre6\bin\zip.dll
0x6d430000 - 0x6d436000 	C:\Program Files\Java\jre6\bin\jp2native.dll
0x6d1c0000 - 0x6d1d3000 	C:\Program Files\Java\jre6\bin\deploy.dll
0x77a80000 - 0x77b15000 	C:\WINDOWS\system32\CRYPT32.dll
0x77b20000 - 0x77b32000 	C:\WINDOWS\system32\MSASN1.dll
0x77c10000 - 0x77c68000 	C:\WINDOWS\system32\msvcrt.dll
0x7c9c0000 - 0x7d1d7000 	C:\WINDOWS\system32\SHELL32.dll
0x77f60000 - 0x77fd6000 	C:\WINDOWS\system32\SHLWAPI.dll
0x774e0000 - 0x7761d000 	C:\WINDOWS\system32\ole32.dll
0x77120000 - 0x771ab000 	C:\WINDOWS\system32\OLEAUT32.dll
0x771b0000 - 0x7725a000 	C:\WINDOWS\system32\WININET.dll
0x7e1e0000 - 0x7e282000 	C:\WINDOWS\system32\urlmon.dll
0x77c00000 - 0x77c08000 	C:\WINDOWS\system32\VERSION.dll
0x773d0000 - 0x774d3000 	C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\comctl32.dll
0x6d6b0000 - 0x6d6f2000 	C:\Program Files\Java\jre6\bin\regutils.dll
0x7d1e0000 - 0x7d49c000 	C:\WINDOWS\system32\msi.dll
0x6d610000 - 0x6d623000 	C:\Program Files\Java\jre6\bin\net.dll
0x71ab0000 - 0x71ac7000 	C:\WINDOWS\system32\WS2_32.dll
0x71aa0000 - 0x71aa8000 	C:\WINDOWS\system32\WS2HELP.dll
0x6d630000 - 0x6d639000 	C:\Program Files\Java\jre6\bin\nio.dll
0x6d000000 - 0x6d138000 	C:\Program Files\Java\jre6\bin\awt.dll
0x73000000 - 0x73026000 	C:\WINDOWS\system32\WINSPOOL.DRV
0x76390000 - 0x763ad000 	C:\WINDOWS\system32\IMM32.dll
0x74720000 - 0x7476c000 	C:\WINDOWS\system32\MSCTF.dll
0x6d220000 - 0x6d274000 	C:\Program Files\Java\jre6\bin\fontmanager.dll
0x6d790000 - 0x6d798000 	C:\Program Files\Java\jre6\bin\sunmscapi.dll
0x68000000 - 0x68036000 	C:\WINDOWS\system32\rsaenh.dll
0x769c0000 - 0x76a74000 	C:\WINDOWS\system32\USERENV.dll
0x5b860000 - 0x5b8b5000 	C:\WINDOWS\system32\netapi32.dll
0x71a50000 - 0x71a8f000 	C:\WINDOWS\System32\mswsock.dll
0x76f20000 - 0x76f47000 	C:\WINDOWS\system32\DNSAPI.dll
0x76fb0000 - 0x76fb8000 	C:\WINDOWS\System32\winrnr.dll
0x76f60000 - 0x76f8c000 	C:\WINDOWS\system32\WLDAP32.dll
0x76fc0000 - 0x76fc6000 	C:\WINDOWS\system32\rasadhlp.dll
0x662b0000 - 0x66308000 	C:\WINDOWS\system32\hnetcfg.dll
0x71a90000 - 0x71a98000 	C:\WINDOWS\System32\wshtcpip.dll
0x10000000 - 0x10021000 	C:\WINDOWS\system32\EZJcomLib17.dll
0x04860000 - 0x04877000 	C:\WINDOWS\system32\JRangerMVX3.dll
0x76fd0000 - 0x7704f000 	C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000 	C:\WINDOWS\system32\COMRes.dll
0x048b0000 - 0x049d5000 	C:\PROGRA~1\SILVER~1\Ranger\MVX\APIFIL~1\Ranger.ocx
0x7c140000 - 0x7c243000 	C:\WINDOWS\system32\MFC71.DLL
0x7c3a0000 - 0x7c41b000 	C:\WINDOWS\system32\MSVCP71.dll
0x71ad0000 - 0x71ad9000 	C:\WINDOWS\system32\WSOCK32.dll
0x5ad70000 - 0x5ada8000 	C:\WINDOWS\system32\UxTheme.dll
0x04b30000 - 0x04ead000 	C:\WINDOWS\system32\MVXApi.dll
0x040d0000 - 0x040ea000 	C:\WINDOWS\system32\WD_UTILS.dll
0x07210000 - 0x072d3000 	C:\PROGRA~1\COMMON~1\SILVER~1\IQA\SILVER~1.OCX
0x072e0000 - 0x07398000 	C:\WINDOWS\system32\ltocx14N.ocx
0x1fff0000 - 0x20068000 	C:\WINDOWS\system32\LTKRN14N.dll
0x1fc40000 - 0x1fc84000 	C:\WINDOWS\system32\LTEFX14N.dll
0x1ff70000 - 0x1ffba000 	C:\WINDOWS\system32\LTDIS14N.dll
0x073a0000 - 0x07483000 	C:\WINDOWS\system32\LTIMG14N.dll
0x1ffc0000 - 0x1ffee000 	C:\WINDOWS\system32\LTFIL14N.DLL
0x73dd0000 - 0x73ece000 	C:\WINDOWS\system32\MFC42.DLL
0x5edd0000 - 0x5ede7000 	C:\WINDOWS\system32\OLEPRO32.DLL
0x605d0000 - 0x605d9000 	C:\WINDOWS\system32\mslbui.dll
VM Arguments:
jvm_args: -D__jvm_launched=11127976504 -Xbootclasspath/a:C:\PROGRA~1\Java\jre6\lib\deploy.jar;C:\PROGRA~1\Java\jre6\lib\javaws.jar;C:\PROGRA~1\Java\jre6\lib\plugin.jar 
java_command: sun.plugin2.main.client.PluginMain write_pipe_name=jpi2_pid4000_pipe9,read_pipe_name=jpi2_pid4000_pipe8
Launcher Type: SUN_STANDARD
Environment Variables:
PATH=C:\PVSW\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\Intel\DMIX
PROCESSOR_IDENTIFIER=x86 Family 15 Model 6 Stepping 5, GenuineIntel
---------------  S Y S T E M  ---------------
OS: Windows XP Build 2600 Service Pack 3
CPU:total 2 (2 cores per cpu, 1 threads per core) family 15 model 6 stepping 5, cmov, cx8, fxsr, mmx, sse, sse2, sse3
Memory: 4k page, physical 1555696k(1026152k free), swap 3497120k(3114732k free)
vm_info: Java HotSpot(TM) Client VM (11.0-b16) for windows-x86 JRE (1.6.0_11-b03), built on Nov 10 2008 02:15:12 by "java_re" with MS VC++ 7.1
time: Mon Dec 22 10:52:21 2008
elapsed time: 82 seconds
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