Open Outlook in Safe Mode

Ussually this points to a corrupted profile. try these steps:

Use the following steps to create a new profile using Outlook 2002/2003:

Close Outlook.
Open Control Panel and find the Mail applet. If you use the Category view in Windows XP's Control Panel, look for the Mail applet in the User Accounts category.
Select the Show Profiles button.
Click the Add button to make a new profile. Do not Copy your existing profile.
Follow the wizard to create your profile.

To use your existing personal data store:

After clicking Finish in the profile wizard, select the new profile from the Mail dialog and choose Properties, then Email Accounts and finally, View or change email accounts.
Select New Outlook data file and find your existing PST, add it to the profile and set it as the default.
Ok your way back to the Email Accounts dialog and select the PST you just added in the Deliver new e-mail to the following location menu.
When you return to the Mail Setup dialog, choose Data Files and remove the extra personal folders from your profile.

If you are using an exchange account you dont need to do the following as it will recreate the ost file for you.


To use your existing personal data store:

After clicking Finish in the profile wizard, select the new profile from the Mail dialog and choose Properties, then Email Accounts and finally, View or change email accounts.
Select New Outlook data file and find your existing PST, add it to the profile and set it as the default.
Ok your way back to the Email Accounts dialog and select the PST you just added in the Deliver new e-mail to the following location menu.
When you return to the Mail Setup dialog, choose Data Files and remove the extra personal folders from your profile.

Close Outlook and re-open using
Start>Run>Outlook.exe /cleanprofile

That will just temporarily fix it, if not waste alot of there time. Most tools built into MS Office do not do much in the way of actually fixing the issue. thats why creating a new profile will ensure that there isnt anything corrupted and or damaged in the new profile. Just my experience.

And most use that command when outlook wont actually start in either safemode or Standard mode. Ussually the next step after running cleanprofile is to create a new profile, as i suggested above without the extra steps in between. sorry but i have seen this error alot working as a Helpdesk Engineer and recreating the profile is the most reliable way to fix this issue. Just my opinion. thanks

I'm not trying to argue but wouldnt it give some other error if it were a pst file that was causing the issue? i know there isnt much rhyme or reason as to why things happen in windows, but just a thought? thanks for the advice apache09 i will deffinetly have to try that one of these days to see if that fixes the issue.

also do you tihnk its different if the user has the cached mode on? This is the way we have our users setup so they can view there email while not connected to the network.

jeffschick,

Regardless of the postings above we are here to help you.
Please let us know how you get on with the proposed solutions.

ITMuscle,

Your input is very much appreciated and valued.

However, We are here to provide assistance to the users in order to help them resolve their problems.

Not question each others proposed solutions, unless warranted (i.e. Proposed solution may be malicious, cause harm, or is against E-E policy), as its unprofessional and may distract.

As you continue as an Expert in E-E you will find that quite often there is not always one single solution for any particular problem.

Keep Up the Good Work!

Sorry if i came off badly, i didnt mean it that way. Thank you for the advice!

Thanks! I have Outlook opening perfectly now. I appreciate your help.