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siobhanmontyFlag for Ireland asked on

print cartridges cannot be recognized

Hi, anyone out there got any ideas as to how to get my Epson photo stylus R360 working again? It uses 6 inks and I've been using a combination of original Epson cartridges and some compatibles as the originals run out.  This had been working fine, until the printer was switched off over Christmas I'm now getting the message that the Ink cartridges cannot be recognised. I have replaced all of the catrridges with tested compatibles from a trusted manufacturer. However, the error message remains. Do I need to invest the considerable amount to buy the full set of genuine inks to get it going again...or is there any other way to rest it again so i can use it with the compatibles?
Printers and Scanners

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8/22/2022 - Mon

Does your printer have a removable carriage that the ink cartridges sit in? If so, it could have dirty connectors or may need to be replaced.

If your printer has a non removable carriage then your ink cartridges probably have a metal strip on the side of them. This is where it electronically connects to the printers. You will want to try cleaning them with a cotton swab and a small amount of rubbing alcohol. Clean both the connector on the ink and the connector on the non removable carriage. If they are dirty that may be what is causing the printer to think there is something wrong with it.

Back to the carriage thing. If your printer does have a removable Carriage then the connectors are likely on it and it may need to be cleaned. Clean both the carriage and the connection on the printer that the carriage connects to.

If that does not work, i would suggest trying a brand new carriage if its removable and seeing if that works. Of if its not removable, then there may be something wrong with the non removable carriage and you might be out of luck and its possibly time for a new printer.


I cleaned the metal contact strips on both sides of the cartridges with alcohol swabs...the carriage seems to be fixed. Error message is still there 'Ink cartridges cannot be recognized'.
The vendor of the cartridges assures me that they are NOT at fault. Compatibles do not result in error messages on the printer...True or not? This printer is only 18 months old and is used infrequently...surely it does'nt need replacing yet?
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or use the reset tool - can help too

Thanks, I decided to do just that myself and replace them with genuine Epson cartridges. Fingers crossed they'll work!