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MEISJWM asked on

Groupwise Email and corrupt PDF attachments

My organization sends out automated email messages on a nightly basis from Reporting Services and our SQL 2000 server that contains a PDF attachment.  The number of recipients can range from 80 to 500.  Some of the recipients reside behind a hospital system firewall and those users utilize Groupwise for their mail system.  The standard user that we send to using Exchange / Outlook can open this PDF attachment without incident but Groupwise users cannot citing that they get an error mentioning a corrupt attachment.  Once those users contact us, we can re-send the message manually from one of our Exchange 2003 email accounts and they can open it fine.  

Anyone have a clue as to what may be going on here?

Thanks!
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David L. Hansen

8/22/2022 - Mon
David L. Hansen

If someone is receiving the email through groupwise an they have an older version of Adobe Acrobat they will likely get an error.
ASKER
MEISJWM

That was the first thing they checked on their end.  The latest Adobe version does not correct the problem.
David L. Hansen

The only other thing I can think of is the fact that groupwise always has problems dispaying pdfs...it works for me most of the time but they take forever.  That is why I alway just right-click on the attachment and choose "Open" (NOT "Open with..").  That takes groupwise out of the picture, it just hands off the pdf to adobe acrobat and it open just fine for me (quick too).

I know that isn't much of a final solution but it might help you identify where the problem is originating from (Adobe or groupwise).
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William Peck
ASKER
MEISJWM

Doesn't work.  There's something else going on.  They can take the attachment, save it to a location, open Adobe and then open it from there and it still comes up corrupted.
ASKER CERTIFIED SOLUTION
MEISJWM

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David L. Hansen

I sure am glad you found the problem... I had no more tips.