Can't add or Edit Signature in Outlook 2007

JamesonJendreas
JamesonJendreas used Ask the Experts™
on
I have a user that is unable to add or edit her signature.  In the mail format tab, any button we click (signatures, stationary) do absolutely nothing (window doesn't pop up).  We've tried re-installing office to no avail.  Also attempted to enter signature setup dialog through a new message (insert->signature->edit signatures)
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®

Commented:
This might be a Group Policy setting to disable the user to edit the signature.

Commented:
As a matter of fact seems like the entire Mail Format tab has been disabled. To check what Group Policy settings are applied to this computer, go to Start > Run > Type: CMD

When the Command Prompt opens, type GPRESULT
Top Expert 2008

Commented:
Hello JamesonJendreas,


The problem is likely a corrupt Outlook profile. So step 4 should fix the problem. If no joy, try the other steps below.

1. If no joy, an addin could be corrupt. Disable Outlook Addins.  Go to Tools > Trust Center > Add-Ins disable the addins.

If Outlook does not open, go to Start > Run - and type outlook /safe

2. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.

3. On the Help menu, click Office Diagnostics. > Continue > Start Diagnostics

4. Create a new Outlook profile.
http://support.microsoft.com/kb/829918

5. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1
Ensure you’re charging the right price for your IT

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden using our free interactive tool and use it to determine the right price for your IT services. Start calculating Now!

Author

Commented:
Thanks for the replies guys - No luck though.  For group policy - if I run GPRESULT, I get "access is denied" message.  One reason why I would stray away from it being a GP issue, is the user has the exact same policy as the other 50+ users, who do not have an issue.

Ran outlook in safe mode, no luck, created a new profile, no luck.  WE already tried a full reinstall of outlook, no luck.  I made sure to kill any non-essential process, and restarted in safe mode, still no go...

Author

Commented:
Also, on GP, I setup a new profile using my own email account (and I am an admin) and we get the same issue.  Turns out we can access the "Mail format" buttons, but that's it
Commented:
Hi, can you check the security settings on the C:\Documents and Settings\%username%\Application Data\Microsoft\Signatures

Also, check another machine (same path), copy these files to usb or server and then to this machine.  Edit the html and everything else to match the user's name and then open up outlook and then goto mail format and select the signature.  

You might be able to edit it as well.

HTH
TDKDTechnical Liaison

Commented:
Does this user have "Administrative" rights to the PC in question?

Author

Commented:
I'll check those security settings when I can get into her unit this AM.  User does have admin rights to her unit.
Thanks
JJ

Author

Commented:
Tried all these to no avail.  I was able to go and edit the signature files manually, and when I open the HTML and RTF files we get an error in word that sates:
"This document could not be registered.  It will not be possible to create links from other documents to this document (C:\[signature path]"
I am having this exact problem.  Creating a new Outlook profile does not work.  Re-installing Outlook does not work.  Repairing Outlook does not work.  I know the problem is tied to the computer,  because when I create the Outlook profile for this user on a different machine, they can edit their signature.

Author

Commented:
@Upgrade Lately

-Never found a"True" solution to this.  All I did was create a shortcut on the end users desktop to the folder cotnaining the three signature files (rich text, html and txt) in

C:\Documents and Settings\%username%\Application Data\Microsoft\Signatures

This user doesn't mind using these shortcuts to edit.  Also, you can create multiple signatures by creating new HTML, TXT and RTF files in this directory.

Good Luck
-JJ

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial