JamesonJendreas
asked on
Can't add or Edit Signature in Outlook 2007
I have a user that is unable to add or edit her signature. In the mail format tab, any button we click (signatures, stationary) do absolutely nothing (window doesn't pop up). We've tried re-installing office to no avail. Also attempted to enter signature setup dialog through a new message (insert->signature->edit signatures)
This might be a Group Policy setting to disable the user to edit the signature.
As a matter of fact seems like the entire Mail Format tab has been disabled. To check what Group Policy settings are applied to this computer, go to Start > Run > Type: CMD
When the Command Prompt opens, type GPRESULT
When the Command Prompt opens, type GPRESULT
Hello JamesonJendreas,
The problem is likely a corrupt Outlook profile. So step 4 should fix the problem. If no joy, try the other steps below.
1. If no joy, an addin could be corrupt. Disable Outlook Addins. Go to Tools > Trust Center > Add-Ins disable the addins.
If Outlook does not open, go to Start > Run - and type outlook /safe
2. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.
3. On the Help menu, click Office Diagnostics. > Continue > Start Diagnostics
4. Create a new Outlook profile.
http://support.microsoft.com/kb/829918
5. If no joy, reinstall Outlook. Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall. A menu will pop allowing you to choose repair or reinstall.
Hope this helps!
war1
The problem is likely a corrupt Outlook profile. So step 4 should fix the problem. If no joy, try the other steps below.
1. If no joy, an addin could be corrupt. Disable Outlook Addins. Go to Tools > Trust Center > Add-Ins disable the addins.
If Outlook does not open, go to Start > Run - and type outlook /safe
2. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.
3. On the Help menu, click Office Diagnostics. > Continue > Start Diagnostics
4. Create a new Outlook profile.
http://support.microsoft.com/kb/829918
5. If no joy, reinstall Outlook. Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall. A menu will pop allowing you to choose repair or reinstall.
Hope this helps!
war1
ASKER
Thanks for the replies guys - No luck though. For group policy - if I run GPRESULT, I get "access is denied" message. One reason why I would stray away from it being a GP issue, is the user has the exact same policy as the other 50+ users, who do not have an issue.
Ran outlook in safe mode, no luck, created a new profile, no luck. WE already tried a full reinstall of outlook, no luck. I made sure to kill any non-essential process, and restarted in safe mode, still no go...
Ran outlook in safe mode, no luck, created a new profile, no luck. WE already tried a full reinstall of outlook, no luck. I made sure to kill any non-essential process, and restarted in safe mode, still no go...
ASKER
Also, on GP, I setup a new profile using my own email account (and I am an admin) and we get the same issue. Turns out we can access the "Mail format" buttons, but that's it
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Does this user have "Administrative" rights to the PC in question?
ASKER
I'll check those security settings when I can get into her unit this AM. User does have admin rights to her unit.
Thanks
JJ
Thanks
JJ
ASKER
Tried all these to no avail. I was able to go and edit the signature files manually, and when I open the HTML and RTF files we get an error in word that sates:
"This document could not be registered. It will not be possible to create links from other documents to this document (C:\[signature path]"
"This document could not be registered. It will not be possible to create links from other documents to this document (C:\[signature path]"
I am having this exact problem. Creating a new Outlook profile does not work. Re-installing Outlook does not work. Repairing Outlook does not work. I know the problem is tied to the computer, because when I create the Outlook profile for this user on a different machine, they can edit their signature.
ASKER
@Upgrade Lately
-Never found a"True" solution to this. All I did was create a shortcut on the end users desktop to the folder cotnaining the three signature files (rich text, html and txt) in
C:\Documents and Settings\%username%\Applic
This user doesn't mind using these shortcuts to edit. Also, you can create multiple signatures by creating new HTML, TXT and RTF files in this directory.
Good Luck
-JJ
-Never found a"True" solution to this. All I did was create a shortcut on the end users desktop to the folder cotnaining the three signature files (rich text, html and txt) in
C:\Documents and Settings\%username%\Applic
This user doesn't mind using these shortcuts to edit. Also, you can create multiple signatures by creating new HTML, TXT and RTF files in this directory.
Good Luck
-JJ