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HP ML350 Automatic Server Reboot (ASR) troubleshooting (0x2D)

Posted on 2009-02-08
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Last Modified: 2012-05-06
Hi guys.  I have a production ML350 server that is rebooting 2-3 times a day with HP's ASR feature.  I don't know what's causing it, but here's what I do know:

The system ASR rebooted twice when it was brand new, before it was installed.  It seemed isolated, so it was not a worry to me.  It hasn't happened for 4 months.

I installed a new firewall system with server software (Watchguard System Manager/Watchguard Management Server), but have since uninstalled the management server).

There was construction near the rack and lots of drywall dust was in/around the server.  I blew it out the day before the first ASR.

We have 2 drive arrays.  1 RAID1 with 2x146GB 15K SAS drives, 1 with 3x500GB 7200K SATA drives.  The RAID controller is E200i.

The server's running Windows 2003 SBS R2.

HP system management software is installed.

There is no monitor/kb/mouse hooked up, though we can if needed.

I'm heading out there today to troubleshoot.

In the event logs, the source is "HP System" and the category is "System Power."

Error log in the code below.

Thanks for your help.  I'm really in a bind here.
The system has rebooted from a Automatic Server Recovery (ASR) event.
 
User Action 
Determine the nature of the Automatic Server Recovery (ASR) event, and take corrective action.
 
WBEM Indication Properties 
AlertingElementFormat: 0 0 (Unknown)
AlertType: 5 0x5 (Device Alert)
Description: "The system has rebooted from a Automatic Server Recovery (ASR) event."
EventCategory: 16 0x10 (System Power)
EventID: "1"
ImpactedDomain: 4 0x4 (System)
IndicationIdentifier: "{2FE30EBC-B116-4954-8382-5E0648E14979}"
IndicationTime: "20090207233023.383000-480"
NetworkAddresses[0]: "192.168.16.2"
OSType: 69 0x45 (Microsoft Windows Server 2003)
OSVersion: "5.2.3790"
PerceivedSeverity: 5 0x5 (Major)
ProbableCause: 111 0x6f (Timeout)
ProbableCauseDescription: "ASR Reboot Occurred"
ProviderName: "HP Recovery"
ProviderVersion: "2.2.1.0"
RecommendedActions[0]: "Determine the nature of the Automatic Server Recovery (ASR) event, and take corrective action."
Summary: "ASR reboot occurred"
SystemCreationClassName: "HP_WinComputerSystem"
SystemFirmwareVersion[0]: "2008.09.30"
SystemFirmwareVersion[1]: "2008.01.24"
SystemGUID: "30303734-3436-584D-5138-3339303xxxxxx"
SystemModel: "ProLiant ML350 G5"
SystemName: "pcvkmain.PCVK.local"
SystemProductID: "470064-870"
SystemSerialNumber: "MXQxxxxxWW"
TIME_CREATED: 128785518270757370 0x1c989bf1cbe39fa

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Question by:Ubertam
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Author Comment

by:Ubertam
ID: 23583796
I'm upgrading to the latest 8.15 PSP right now.
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Expert Comment

by:bcoyxp
ID: 23584565
ubertam,

if you were saying that this server needs to be highly available,disable the ASR.

Regards
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Author Comment

by:Ubertam
ID: 23584975
Does ASR mean that something is seriously wrong with the server though?  Could it be blue-screening and the ASR saves me a trip to go hard-reboot it?

I'm all for disabling ASR and will do, but might there be some underlying problem?

Thanks
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Expert Comment

by:bcoyxp
ID: 23585067
Yes, by  disabling the ASR you can be able to trace root cause of the problem (thru event logs of memory dumps). problem may vary from OS side or on the hardware side. meanwhile, try to Open the HP System Management Homepage and check IML logs, thru here restart events might have been recorded/logged.
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Author Comment

by:Ubertam
ID: 23585572
The IML log is the one which shows 0x2D (SCSI DRIVER INTERNAL).  Anyone know what that may be caused by?  Again, I have an E200i.  Thanks.
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bcoyxp earned 500 total points
ID: 23585601
Ubertam, since you have updated the HP PSP, you might also need to upgrade the server firmware.

you may do so by downloading firmware CD thru HP site.

here's the link:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&swItem=MTX-73c82be98b5f4eb3ac4b72c2e3&jumpid=reg_R1002_USEN

Regards,
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Author Closing Comment

by:Ubertam
ID: 31544214
I don't know if this fixed it or not yet.  Thanks for the help.  Awarding points anyway.
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Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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